Property Admin Specialist

2 weeks ago

East London, Eastern Cape, South Africa Profile Personnel Full time

Qualifications:

  • Grade 1
  • Relevant diploma in property management field advantageous

Experience:

  • 23 years in a similar role
  • Property industry and utilities understanding essential
  • Minimum junior level management experience
  • Intermediate Excel skills
  • Experience in customer service
  • SAGE/MDA experience advantageous

Key Competencies:

  • Ability to work as part of a team
  • Friendly, helpful, and service orientated
  • Excellent communication skills, written and verbal
  • Client management skills
  • Planning, organizing and time management
  • Deadline driven and achievement orientated
  • Ability to work under pressure to tight deadline
  • Problemsolving and critical thinking

Property Administration
Ensure efficient leasing administration, effective tenant billing and collections, excellent customer service and provide accurate management reports.

  • Property administration for own portfolio:
  • Leasing administration, billing and receipts/refunds
  • Tenant collections
  • Tenant relations
  • Accounts payable/receivable (debtors and creditors) and cash book reconciliations
  • Oversee and streamline billing processes
  • Ensure monthend closing of the billing group functions
  • Maintain and implement quality assurance for all processes
  • Respond and mitigate billing escalations
  • Upload tenant charges into MDA and reconcile to the accounting system
  • Assist with ensuring invoices are delivered to customers accurately and in a timely manner
  • Ensure invoices are uploaded to third party bill systems on time and accurately
  • Observe and adhere to established processes, procedures, policies, and guidelines
  • Team building and training
  • Assist with AR related special projects as necessary
  • Weekly and monthly ledger reconciliations, aging review and reporting to direct supervisor
  • Review monthly delinquency notifications to revenue team
  • Confirm and reconcile customer disputes as they pertain to payment of outstanding balances due
  • Provide excellent & considerate customer service to external and internal customers
  • Meet defined department goals and collection metrics
  • Provide weekly/monthly detailed collection status to management

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