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UMA Operations Specialist
2 weeks ago
Description
Responsible for the overall operational support to the UMA Solutions business unit. Role includes overseeing binders, providing services to binder holders, handling quarterly and monthly reporting, managing internal relationships, reconciling third-party data and bordereaux, as well as assisting with data verification for Channel Results reporting.
Responsibilities for Specialty UMA Operational Support
- Analyze finance reports with specific metrics to ensure accuracy for Channel Results reporting meeting
- Maintain third-party bordereaux for transmission to various departments
- Update credit control/debtors list
- Track facultative reinsurance placement transactions and ensure timely payment
- Communicate outstanding premiums and prevent overdue payments
- Assist in various tasks for Underwriting, Finance, Claims, and Risk & Compliance teams
- Provide ad-hoc support to UMA Solutions Head and UMAs
- Conduct checks on signed slips to bordereaux monthly
- Develop and maintain processes for UMA Value chain
- Manage annual reviews of Binder Agreements and financial results
- Track risk events, internal audit issues, and adherence to action plans
Continuous Improvement for Effective Service
- Participate actively in problem-solving activities
- Engage in continuous improvement efforts and suggest enhancements
- Maintain up-to-date statutory and legislative knowledge
- Identify solutions for cost-effectiveness and operational efficiency
Service Delivery for Customer Satisfaction
- Maintain service quality and desired outputs
- Establish operational relationships with key stakeholders
- Develop work routines to achieve service delivery goals
- Share knowledge and contribute to the creation of new standards and procedures
Cost Control and Governance Adherence
- Ensure resources are used in line with policies
- Comply with corporate governance standards
- Operate within agreed mandates
Quality People Practices
Align behavior with organizational culture and valuesShare knowledge with colleaguesAchieve performance objectivesActively participate in professional developmentPromote a culture of learning and high performance-
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