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Quality Assurance Advisor

4 months ago

Cape Town, Western Cape, South Africa Andrew Nolan Mortgages Full time
Do you have experience as an administrator? (
No previous compliance experience required as full training will be given to carry out the role.)
If so, we have a great opportunity for you

Salary is R20,000 per month and the role is homebased. You will need an excellent internet connection and a quiet place to work.
10am to 6.30pm in South Africa.


We are looking for a Mortgage & Protection Assessor in our Advice Standards Team who support our clients in delivering a high-quality advice checking/assessment service in line with Tenet core values, Service level agreements, FCA regulation and Andrew Nolan Mortgages ltd policy.

Why is Andrew Nolan mortgages ltd a great company to work for?

At Andrew Nolan Mortgages ltd we think it's important our colleagues enjoy coming to work. We're a fun, friendly, flexible employer and we were delighted to have a family culture.


We like to work hard, and play hard, and our performance related pay structure means the more you put in, the more you get back In terms of what we do, we are an Independent Financial Adviser support group with over 21 years industry experience.


We provide a wide range of services that enable us to provide quality financial advice and services to meet the requirements of our clients.


What you'll be getting up to:

  • Provide file checks in line with service level agreements to support our Advisors
  • Manage the training and competency plan, staff development plans, regulatory plans for the business alongside the Director.
  • Arrange 11s with advisors every 6 months, keeping the records fully up todate
  • Arrange yearly observations and sit in on the observations making the required notes
  • Ensure that annual fitness and proper checks are carried out and evidence is retained in accordance with our regulatory obligations
  • Managing and delivering our annual SMRC training to all support staff and Advisors
  • Keeping up to date with our annual compliance road map, ensuring we meet all of the dates in a timely manner.
  • Ensure that all Advisors CPD records are kept up you date in accordance with our Training and competency framework.
  • Assessment of advice in accordance with the Regulators and company policy standards.
  • Manage own workload within given timescales, taking ownership of meeting the teams' objectives.
  • Ensure and manage all assessments are in line with the policy and meet the minimum quality assurance programme requirements.
  • Keep all our regulatory documents up to date in accordance with our compliance partners guidance

You will be able to demonstrate the following skillsets:

  • Workload management
  • Organising and planning
  • Strong written and verbal communication skills
  • Timely response times
  • Good telephone manner with the ability to build rapport and provide excellent customer service
    Accuracy and attention to detail

Language:

  • English

Salary:
From R20,000.00 per month

Language:

  • English
(required)