Sales Manager

2 weeks ago

Durban, KwaZulu-Natal, South Africa Talksure Full time

MAIN PURPOSE OF THE ROLE
To manage the production environment with the focus on people leadership, maximising productivity and revenue generation, with the specialism in one or more of the following areas:

  • Onboarding and testing of new Campaigns
  • Inbound and Digital Campaigns
  • BPO / International Business
  • Insurance Sales
  • Cross Sell / Upsell / Affinity Campaigns

DUTIES AND RESPONSIBILITIES

Sales Production and Resourcing within the Operational Environment

  • Establish and communicate KPIs to all stakeholders on a monthly basis, in order to achieve business objectives;
  • Manage campaign resourcing to meet production requirements and increase revenue, by working closely with Recruitment to ensure headcount is always on target;
  • Work closely with L&D to formulate training plans for the respective business units, with the focus on Team Leaders and Contact Centre Agent development, to enhance work performance and production levels;
  • Analyse people and data trends on an ongoing basis to address pinch points within the business units, by implementing resolutions;

Leading and Motivating a high performing team

  • Develop and implement individual and team KPIs in line with business objectives;
  • Manage Team Leaders to enhance work performance with the view of achieving production KPIs, while encompassing the people element in a work environment;
  • Coach and mentor direct reports;
  • Plan, Direct, Supervise and Coordinate activities of Sales Managers;
  • Direct line manager duties encompasses staff members conduct modification through the guidelines of the various internal policies and procedures to ensure appropriate discipline is maintained and corrected if required;
  • Create a high performance culture through focused incentives, supported with celebration and regular communication;

Client Relationship Management with internal and external Stakeholders

  • Build positive and productive relationships with internal and external stakeholders, e.g. Business Partners, New Business, BI, QA, etc.;
  • Regular meetings and tele conferences to strengthen relationship;
  • Understand client needs, products and revenue goals and translate that into operational strategy to meet their needs;
  • Set KPIs in accordance with contractual & client expectations

Communicate and manage changes to create a positive impact

  • Create a culture of continuous improvement to drive effectiveness and efficiencies;
  • Build effective and long lasting relationships with internal and external stakeholders;
  • Ensure clear and concise transfer of information to all stakeholders, to support smooth product implementation and subsequent product management;
  • Encourage and lead an engaged team through positive people influence factors;
  • Customise your communication to meet the situation and individual requirements;
  • Spearhead networking initiatives for your team members to improve their overall effectiveness in the business;

Manage all financial components with the view of Revenue Generation

  • Utilise revenue expectations to set campaign targets;
  • Manage campaign budget by monitoring staff headcount, incentive spend, data usage, etc.;
  • Manage budget, income, expenditure, cost, profit, etc.;
  • Identify opportunities to improve revenue such as different product enhancements or bolt on opportunities;

Analysis and Reporting

  • Recommend the nature and scope of present and future product lines by appraising current product ideas and market trends;
  • Constantly review current production data, and take appropriate action;
  • Utilise info and reports to drive performance, identify improvements and track trends over time;
  • Use info from post sales e.g. complaints and claims to infer future sales strategy;

QUALIFICATIONS AND EXPERIENCE REQUIRED

  • Matric
  • RE and FAIS advantageous
  • 3 years management experience within an outbound call centre
  • Must have insurance experience within the call centre industry
  • Ability to read and understand statistical information
  • Ability to spot trends or patterns
  • Experience of largescale people management and skill development
  • Experience in management of cross departmental relationships
  • Experience of driving high performance work culture
  • Knowledge of good practice in relation to QA and coaching processes
  • Knowledge of call centre / sales environment and key challenges herein

BEHAVIOUR AND COMPETENCIES REQUIRED

  • Logical
  • Flexible
  • Analytical
  • Innovative
  • Disciplined
  • Fair
  • Ethical
  • Reliable
  • Confident
  • Efficient
  • Team player
  • Approachable
  • Good written and verbal communication
  • Results driven
  • Leadership skills
  • Good problemsolving skills
  • Excellent conflict resolution skills

Remuneration:
A market related package including benefits.

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