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Consumer Service Administrator

3 months ago

Cape Town, Western Cape, South Africa F & G Sourcing Specialist Full time

Our reputable
Branded Household Retail client based in
Durban is seeking a skilled
Consumer Service Administrator to join their team.


Requirements:

  • Matric qualification/ Grade 1
  • Proficiency in English
  • Computer Literacy (MS Word, Excel, etc.) is essential.

Competencies Required:

  • Excellent communication and interpersonal skills
  • Strategic thinking and analytical problem solving
  • Able to interact with, and advise, at all levels.
  • Organized approach to working.
  • Attention to detail.
  • High standards of personal performance/integrity
  • Be able to work independently, while maintaining a team view and attitude
  • Be able to work collaboratively as part of a team and across a matrix.
  • Embrace challenge and change.
  • Ability to work under pressure and manage ambiguity.
  • Passionate about continuing professional development.
  • Ability to multitask, prioritize, and manage time effectively.
  • Consumer orientation and ability to adapt/respond to different types of characters.

Responsibilities:

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow to ensure resolution. Record customer interaction
  • Identify consumers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Bookingin repairs and sending the Agent's daily job card report.
  • Ensure you close all the CVs when bookingin units.
  • Ensure that all the repair notes are captured on Sage.
  • Ensure the use of SMS function & sequence numbers.
  • Ensure that all the repairs are repaired within SLA.
  • Ensure that credit is processed within the required time frame.
  • Manage & keep track of all the stock received & dispatched.
  • Manage stock in the branch.
  • Update the consumers & Service Administrators on repair statuses daily.
  • Liaise with the Agent daily regarding consumer and customer repairs.
  • Ensure all necessary paperwork is attached to EDMS.
  • Weekly reporting.
  • Ensure the correct policies, procedures and guidelines are consistently adhered to.
  • Take the extra mile to engage consumers.
  • Make sure the branch office & repair cage is always neat & tidy.

Salary:

R R 9 000

Salary:

R8, R9,000.00 per month

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)