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Telesales Agent

3 months ago

Johannesburg, Gauteng, South Africa LexisNexis Full time

Key Accountabilities:
Revenue

  • Achieve sales targets by medium
  • Maintain healthy sales pipeline that is reflected in CRM.
  • Maintain required call rate
  • Call on existing clients as well as develop new business
  • Source own leads
  • Sell based on campaigns as required
  • Resolve customer queries
  • Assist with collections as required
  • Establish and maintain key stakeholder relationships
  • Report to the Telesales Senior Supervisor regarding invoiced sales, pipeline, campaigns
  • Record all customer interaction on CRM
  • Competencies:
  • Telesales skills
  • Positive attitude
  • Enthusiastic
  • Energetic and driven
  • Determination and persistence
  • Influencing skills
  • Analytical skills
  • Relationship management skills
  • Able to work autonomously selfstarter
  • Listening skills
  • Negotiation skills


 Good people skills
  • Internal Interactions:
  • Product Owners
  • Collections Team
  • Administration team
  • Field Sales team
  • Management team
  • IT
  • Sales Enablement team


 Warehouse
  • External Interactions:
  • Non-Key Account Customers
  • Customers requiring training (after sales service)
  • Decision makers
  • Minimum Requirements:
  • Matric
  • Complete or partial tertiary qualification is essential, preferably in the areas of law, HR or financial services
  • Proven telephonic selling experience is an advantage
  • Minimum of 7 years of working experience.