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Online Dc Administrator
3 weeks ago
ABOUT THE COMPANY:
iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller.
With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
ABOUT THE ROLE:
This individual will act as the first point of contact for the E-Commerce team as well as customers in Cape Town.
Key Performance Areas:
Administration
Marketing and Customer engagement
Operations
Requirements:
- Matric
- Degree/Diploma in Administration (Advantageous)
- 23 years customer service and administration
- Background in hospitality and customer experience
Key Success Factors
- Be meticulous and have great attention to detail
- Presentable in appearance
- Demonstrate trustworthiness within a customer service environment
- Have the ability to analyse a situation and respond accordingly with a solution
- Uphold all iStore values and behaviours
- Accommodate flexible working hours
- Ensure that every customer interaction is closed off
- Display excellent time management skills
- Ensure good understanding of all iStore / Online systems and processes
- Good ability to problem solve, be creative
- Willingness and desire to help
- Make it personal but don't take it personally
- Play a supportive role to teams
- Read and understand all relevant work instructions
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