Early Stage Collections Admin Assistant

2 weeks ago


Durban, KwaZulu-Natal, South Africa Pioneer Debt Solutions Full time

Early Stage Collections is looking for a driven individual to join our team that meets the requirements to fulfil this role.

-
Key Responsibilities:_

  • Providing product information and handling financial queries
  • Answering inbound/outbound calls timeously
  • Handling all queries inline with processes
  • Administration function
  • Working on ALL in house systems
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Requirements:_

  • Matric
  • Minimum 1 year call centre experience
  • Excellent communication skills
  • Ms office
  • Languages-Zulu, Sotho, Xhosa Speaking
  • Admin (minimum 2 years' experience)
  • Telephone etiquette
  • Previous job experience (Call centre & Customer services)
  • Excellent attendance required and a proven track record of quality work and initiative
  • Selfmotivated and pro active
  • Team player
  • Assertiveness and ability to adapt to change
  • Able to prioritise and work under pressure
  • Organised, positive and service orientated
  • Professional at all times
  • Attention to detail
  • Use listening skills to identify the problem
  • Receptive to client's complaints and queries
  • Ability to solve queries

Ability to Commute:

  • Durban, KwaZulu-Natal 4001 (preferred)

Ability to Relocate:

  • Durban, KwaZulu-Natal 4001: Relocate before starting work (required)
Application Deadline: 2024/03/04

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