Kdp Support Analyst, Portuguese, Kindle Direct

2 weeks ago


Cape Town, Western Cape, South Africa Amazon Dev Centre South Africa Full time
Proven Englsih and Portuguese verbal and written fluency skills.

  • 1+ years of previous experience in a contact center environment.
  • Demonstrated verbal and written communication skills with external/internal parties
  • Proven ability to understand complex issues
Position Responsibilities

  • Reprocess stuck books through the system
  • Route issues and bugs that need engineering expertise to the development teams
  • Remove content as they are identified by the KCQ team
  • Work with publishers that their content has been removed
  • Maintain and improve a knowledge base with unique publisher requests and their solutions
  • Work on developing standard responses for common questions
  • Remotely calibrate with peers and leads on other sites of the network to ensure consistent experience to publishers.
  • Proficiency en MS Office package (Excel, Word) and HTML
  • Strong analytical skills. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
  • Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner
  • Experience in a technical support process, especially for web enabled software products or services


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