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Warehouse Manager

3 months ago

Kempton Park, Gauteng, South Africa Tower Group Full time

Job Purpose:

  • To ensure the efficient operation of the stores and dispatch and service excellence by leading and directing the stores / dispatch operations team in order to meet sales, profit and compliance targets.

Job Objectives:

  • To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
  • To successfully manage instore execution of all visual merchandising, ensuring that instore presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
  • To ensure competent and motivated employees through effective selection, leadership, management and ongoing development in order to build capacity and capability to meet current and future business needs.
  • To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
  • To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
  • To execute customer service initiatives in store and take corrective action that results in a great customer experience and drives customer loyalty
  • To ensure that Production has sufficient work on a weekly basis
  • Ensuring that all Material issues are preformed timeously and queries addressed immediately
  • Ensuring the Warranty and Quarantine location are kept at the lowest possible value by ensuring all warranty products are sent to suppliers with 48hrs of being received in stores
  • Receiving and verifying stock manufactured by Production
  • Ensuring that stock is stacked and packed neatly in demarcated areas
  • Ensuring timeous and correct distribution of products
  • Ensuring correct loading and off loading of products
  • Monitoring of stock levels and ensuring timeous supply of stock to customers
  • Monthly stocktaking and Stock writeoffs
  • Stock investigations, receipting and reconciliations
  • Ensuring correct documentation pertaining to stock control and customer returns
  • Admin related to weekly paid staff
  • Ensuring excellent housekeeping and controls in the warehouse
  • To effectively manage the SCT (Service Spares) location and to ensure constant supply to areas.
  • To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers) to ensure business objectives are achieved and opportunities are maximised.
  • To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
  • To drive cohesion, consistency and integration between the store operation, production and procurement teams.
  • To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
  • To effectively oversee the Despatch department and to ensure all invoicing is done accurately and on time
  • Ensuring that deliveries are planned weekly and stake holders are informed daily on deliver details.
  • Implementing KPI's for all staff members in Stores / Despatch area.

Education and Experience Requirements:

  • A minimum of a Matric
  • Minimum of 2 years' experience in a stores and dispatch environment
  • Must have management experience
  • Storekeeping and stock control or related diploma or degree advantageous
  • Computer literacy on Microsoft office

Job Knowledge and Skills Required:

  • Strong background and understanding of warehouse management principles
  • Knowledge of stock, cost, risk and compliance management procedures
  • Knowledge of Customer service excellence
  • Knowledge of labour legislation and IR practices
  • Knowledge of competency based interviewing
  • Sound managerial skills
  • Results and target driven
  • Planning and organising skills
  • Problemsolving skills
  • Strong customer orientation
  • Good communication skills
  • Computer literacy
  • Strong financial acumen

Essential Competencies

  • Leading and Supervising
  • Planning and Organising
  • Delivering Results and Meeting Customer Expectations
  • Entrepreneurial and Commercial Thinking
  • Deciding and Initiating Action
  • Working with people
  • Analysing
  • Coping with Pressures and Setbacks