Data Specialist

2 weeks ago

Bellville, Western Cape, South Africa Nexio Full time

SUMMARY AND PRIMARY OBJECTIVES

SCOPE OF WORK:
DELIVERABLES, RESPONSIBILITIES AND ACTIVITIES

  • Data mining and filtering and analysis of raw data.
  • Create and present views from data
  • Making use of Incident management systems to find efficiencies from data and make recommendations re the implementation thereof
  • Investigation of any configuration related anomalies. Taking corrective actions on a case by case, provide investigation and escalation to higher level
  • Perform bulk loads of CI data relevant to the area of responsibility.
  • Analyze CI and security data and create views for consumption by operational teams and management
  • Interact with vendors when required.
  • Extract and analyze data from various sources.
  • Produce reference data for use by operational teams and management
  • Completing/contribution to reporting
  • Completing/contributing to service or process documentation
  • Communicate and where approved, ensure implementation of improvements/automation on processes on a continuous basis.
  • Execute daily health checks.
  • Daily report on overall system statuses (inter alia asset and security systems)

Qualifications and Experience Requirements

  • ITIL v4 Foundation Certification understanding will be advantageous
  • 5 years' experience working with data, producing views and making efficiencies in a multidisciplined IT environment
  • Must be familiar with Service management issues and practices
  • Experience in using structured methodologies for the analysis, design, implementation, and evaluation purposes
  • Exposure to ITSM (Remedy) tools will be advantageous
  • Exposure to BO reporting and or report writing skills
  • Understanding of structured data systems and data analysis view software
***
Personal Attributes and Skills Required

  • Must have vehicle and valid driver's license
  • Attention to detail
  • Ability to think and interact logically.
  • A natural curiosity.
  • The ability to work in a team and to be proactive around selflearning.
  • The ability to work under pressure and to tight deadlines.
  • Assist with additional tasks given to the team.
  • Interpersonal skills.
  • Good judgment skills.
  • Good communication skills.
  • Behavioral traits such as attitude, motivation, and time management.
  • Be prepared to work irregular hours if required.

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