Specialist - Product

2 weeks ago

Johannesburg, Gauteng, South Africa MTN Nigeria Full time
Strategy Development
Technology awareness (Current and future; GSM, UMTS, LTE, NR, WiFietc).
Understanding and investigation of current and future Wireless technologies to provide broader information base for the department and
other business units within MTN.

Conduct the required research and evaluation of new technology concepts and keep the Product team up to date on new opportunities.

Assist with technical investigations into and development of best practice processes to improve End-to-End service experience.
improvement.
Support the radio strategy and ensure that it aligns with business objectives and the strategic plans of other departments.
Planning & Delivery

Pre-Launch Product testing, encompassing:

  • Acceptance Testing all devices (such as handsets, data cards, CPE modules, dongles) in line with 3GPP specifications.
  • Testing of new network features on current and future devices.
  • Advanced product problem resolution particularly postlaunch to be communicated to Post Launch support, technical services and
ultimately to the MTN Business Units that's effected.

  • Product profile updates on Multi-Media Service Centre (MMSC). Requires Unix, Linux and HTML/XML knowledge.
  • Keeping a working relationship with Network Group and the RF Laboratory.
  • Communicating product strategies and priorities to all parties concerned (RF Lab, Marketing, Sales and Corporate BU's)
  • Support Product Managers with technical inputs as part of the new product process.
  • Facilitate flow of information between various departments.
  • Determine the impact of new products on the network or how network limitations might influence new or proposed products.
  • Assistance with customer query's regarding handset issues.
  • Product fault reporting to Technical Product Manager, and to manufacturers if necessary.
  • Keeping a working relationship with all the Suppliers.
  • Customer problem resolution on voice/data handsets.

Post-Launch Support, encompassing:

  • Perform Quality assurance / control on all product that is receive from the warehouse.
  • Resolve all products technical queries as last tier of customer support for Commercial sales/marketing teams.
  • Postlaunch manufacturer fault resolution liaison.
  • Resolving epidemic failure of a product in the market on ad hoc basis.
  • Unlocking of network locked handsets.

Assist with Integration and implementation of new radio hardware, test equipment / tools, spares, network features and software jigs, etc.

Provide specialist assistance on interoperability testing of new technologies in reference test laboratory facility.
Assist with Ad Hoc special projects i.e. compile report on GSM/UMTS/LTE/NR handsets that are deployed on MTN network.

Implementation and maintenance of product database:

  • Assist in keeping the MTN device database up to date and error free.
  • Generating weekly/monthly reports for Management.
  • Weekly backups of the Device database.
Provide assistance with the compilation & update of documentation within the Test laboratory environment to ensure business continuity.
Contribute to the strategic execution of the Radio Technology team within Network Engineering department towards the achievement of
predetermined objectives including requirements.
Ensure specialised technology support.
Communication and co-ordination
Keeping a working relationship with Network Group, EBU, Marketing and the RF Laboratory.
Communicating product strategies and priorities to all parties concerned (RF Lab, Marketing, Sales and Corporate BU's).
Interdepartmental liaison.
Collaboration with and support of other network group departments.
Support Product Managers with technical inputs as part of the new product process.
Manage vendor/OEM relations, support and interaction with customers.
Provide technical support and guidance to MTN staff and vendors conducting interoperability and user experience testing within the MTN
Test Laboratory environment.
Keeping a working relationship with all vendors/ OEMs.
Provide Informal and Formal Mentorship and guidance to less experienced technical engineers within Test Laboratory environment.
Role Complexity

  • Exposure to Mobile Device acceptance testing and type approval thereof. Requires knowledge of the call flow process, signalling
and associated protocols associated with the respective features.

  • Approval process and acceptance test procedures of new radio features. Requires knowledge of protocol analysers, OSS
statistics, call data records and Radio Optimisation tools (TEMS) to manage this task.

  • Indepth understanding of other network technologies that could have a potential impact on MTN cellular technologies & products
  • A grasp of marketability of mobile products, as well as the potential for enhanced technologies and features to generate revenue.
This focus would include consumer electronics, as well as more business specific products, including telemetry devices.
Coordinating with a range of different departments across Network Group, Group Tec

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