IT Business Support Consultant

2 weeks ago


Pretoria, Gauteng, South Africa Qetello Holdings Full time

About Our Client:

Our client is a leading medical scheme based in Pretoria, dedicated to providing comprehensive healthcare benefits to its members. They are committed to innovation, quality service, and the well-being of their clients.

In line with their growth and commitment to excellence, they are seeking a dedicated and experienced IT Business Support Consultant to join their team.


Functions:

  • Partner with different departments to facilitate support between business operations and IT systems.
  • Provide user support on various BIT platform modules, including claims, finance, membership, and manage healthcare.
  • Respond to user queries and issues promptly, resolving or escalating as necessary.
  • Assist trainers in developing training material for BIT systems.
  • Provide regular feedback on process and business changes.
  • Generate management reports to improve business systems and processes.
  • Collaborate with external partners, such as 2Cana, to resolve issues.
  • Work independently with mínimal supervision to meet performance metrics.

Skills:

  • Proficiency in MS Word, Excel, Office, Outlook, and Internet.
  • Strong organizational skills with attention to detail.
  • Excellent negotiation skills.
  • Bilingual in English and Afrikaans with strong interpersonal communication.
  • Team player with a caring attitude.
  • Flexible in adapting to changes and management decisions.
  • Proficient in problemsolving techniques and record keeping.
  • Leadership skills and ability to maintain good interpersonal relationships.

Requirements:

  • Grade 12 or equivalent.
  • Diploma in IT or related field.
  • 45 years of experience in supporting users on the system in use.
  • 24 years of experience in supporting users on Health Information Platform or Oraclebased systems.
  • Exposure within the Medical Aid environment is advantageous.
  • Analytical thinking and strategic thinking skills.
  • Strong problemsolving abilities.
  • Customerfocused with excellent listening skills.
  • Attention to detail and accuracy in work.

Remuneration:

  • Competitive salary commensurate with experience.
  • Exceptional benefits program including 23 days of annual leave, 8hour workday with a 30min break, life cover, disability benefits, funeral cover, pension fund, medical aid, and more.
  • Office perks: free parking, Wi-Fi, landline phone allowance, onsite gym, subsidized meals, free refreshments, Athletics Club, Pilates, and wellness programs.
  • Dynamic team interactions, recognition programs, and incentives.


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