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Internal Sales Administrator – Chemical
1 week ago
Minimum requirements for the role:
- Previous experience having worked within an internal sales or related role ideally working within the mining or chemical or engineering or related industries is preferred.
- Computer literacy in MS Office is essential.
- Good planning and execution skills.
- Previous experience having worked on Pastel or a related accounting or ERP System is preferred.
- Must have excellent Microsoft Office and Excel skills.
- Managing customers within the chemical manufacturing and mining industry supporting the external key accounts sales managers.
- Quoting prospective customers across all product ranges and providing product information where needed.
- Receiving and processing orders on Pastel and Excel to ensure delivery and collection expectations for house account customers are met.
- Maintaining backorders and forwarding orders on Pastel on a daily basis.
- Monitoring of stock levels to meet customers needs.
- Assisting with quotes and monthly pricing when needed.
- Following up with customers with regards to previous days deliveries to ensure customer service and on time in full deliveries.
- Communicating with customers with regards to order status, stock availability pricing etc.
- Ensuring that all customer complaints, issues and queries reach a successful and appropriate conclusion, including account queries.
- Ensuring external sales are kept informed of any developments relevant to their accounts.
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