Team Leader
2 weeks ago
Job Advert
If you're a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer's expectations then this role is written for you
We're on the lookout for a can-doer who values the importance of team playing to step up as a Team Leader in our vibrant Durban office, working on an exciting international campaign.
In this role as Team Leader you'll manage a team responsible for sales, customer care and technical support, you'll be motivating, leading and guiding a team of dynamic individuals to reach targets and strive for excellence in customer service.
Our ideal Team Leader can hear what is not said, shows empathy and has a contagious positive nature about them.
We want people who are eager to learn and grow within their career, steering others to strive and give of their best at all times.
If you are organised enough to work well under pressure, are highly responsible and can adapt to change while juggling tasks then this is your calling.
What you'll be doing
- Ensuring that team members perform in line with required sales performance metrics (Customer Service performance metric)
- Managing workload in a timely and effective manner
- Analysing customer feedback data
- Pursuing quality and assurance initiatives
- Producing business insights
- Presenting recommendations for improvement
What you'll need
- Matric
- Ability to work night shift US hours
- Excellent written use of English language
- Minimum 6 months' experience as a Deputy Team Leader in a contact centre environment
- Minimum 2 years' previous team management experience
- Excellent communication and listening skills
- Ability to identify problems and find solutions by imparting knowledge
- Analytical, time management, organisation, skills
- PC literacy, fast typing and experience using appropriate software and systems
- Proven performance record of accomplishment
- Clear credit, disciplinary and criminal records
After applying, you will be sent a link to complete a quick online chat.
We don't want you to miss out on the opportunity so please check all of folders for the link after applying.
Take this opportunity advance your career with our collaborative team of game-changers today.Job Reference:
SA02841
-
Team Leader
2 weeks ago
Durban, KwaZulu-Natal, South Africa Lamavuso Credit Solutions Full timeWe are looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization's objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that...
-
Team Leader
2 weeks ago
Durban, KwaZulu-Natal, South Africa Blue Mercury Financial Services Full timeWE ARE SEEKING TWO TEAM LEADERS TO WORK UNDER EXISTING TEAM LEADERS FOR DISCOVERY INSURE AND CAPITAL LEGACY.Duties would be running and assisting with the current teams as a 2ICBasic is 8000 rand per monthCommision is R18500Salary: R8 000,00 - R9 000,00 per month
-
Team Leader
2 weeks ago
Durban, KwaZulu-Natal, South Africa Webhelp Full timeJob AdvertIf you've been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off.We're expanding our team of game-changers at Concentrix and we're on the lookout for determined individuals who value the importance of team playing to step...
-
Team Leader
2 weeks ago
Durban, KwaZulu-Natal, South Africa Webhelp Full timeJob AdvertYou've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off.We're on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining example as a...
-
Team Leader
2 weeks ago
Durban, KwaZulu-Natal, South Africa Webhelp Full timeAdvisorLocation Durban, South AfricaLanguage English***Job Advert: If you're a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer's expectations then this role is written for youWe're on the lookout for a can-doer who values the importance of team playing to step up as a...
-
Team Leader
2 weeks ago
Durban, KwaZulu-Natal, South Africa Webhelp Full timeJob AdvertAt Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised.You've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off.We're on the lookout for a determined individual who...
-
Team Leader
2 weeks ago
Durban, KwaZulu-Natal, South Africa MyCalling Full timeTeam LeaderAre you ready to take the next step in your career?The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client's contractual obligations.What would make you a good fit for this role? Must be willing and able to work in a shifted...
-
Team Leader
2 weeks ago
Durban, KwaZulu-Natal, South Africa Webhelp Full timeCustomer Service/SupportLocation Durban, South AfricaLanguage English***Job Advert: If you've been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off.We're expanding our team of game-changers at Concentrix and we're on the lookout...
-
Team Leader
2 weeks ago
Durban, KwaZulu-Natal, South Africa Careerbox Full timePosition:Team LeaderReports To:Operations ManagerWorking Hours:UK HoursJob Role:The role is to support Agents in delivering exceptional customer experience, sales and/or technical support to influence and drive operations at both a tactical and strategic level, by leading, performance managing, developing and motivating agents.Competencies, Skills and...
-
Team Leader
2 weeks ago
Durban, KwaZulu-Natal, South Africa Online Financial Advisor Full timeUniversal Call Centre is looking for exceptional Sales team leaders who are innovative, attentive and nurturing with magnificent leadership skills to join our family.Time:Great working hours, as you have more time to spend with family.Monday - Friday (NO WEEKENDS)07:45 AM - 18:00 PMBenefits:Attractive Basic Salary with uncapped commissionIncentivesSupportive...
-
Team Leader
2 weeks ago
Durban, KwaZulu-Natal, South Africa Webhelp Full timeAdvisorLocation Durban, South AfricaLanguage English***Job Advert:You've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off.We're on the lookout for a determined individual who values the importance of team playing and...
-
Team Leader
2 weeks ago
Durban, KwaZulu-Natal, South Africa WNS Global Services Full timeCompany DescriptionWNS (Holdings) Limited (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Team Leader
2 weeks ago
Durban, KwaZulu-Natal, South Africa Webhelp Full timeJob AdvertAre you ready to put your passion for people to work? If you have a love for travel, helping others and can uplift a room of people with your energy and positivity, this could be your moment to shineIf your motivation and positivity is what wakes you in the morning and keeps you going then we want youWebhelp is recruiting a Team leader to join an...
-
Coaching Team Leader
2 weeks ago
Durban, KwaZulu-Natal, South Africa Outworx Full timeCoaching Team Leader will oversee audits, analyze skills gaps, facilitate improvement for overall performance.RESPONSIBILITIES: Conduct audits for coaching Evaluate call quality Support Team Leaders Ensure session objectives are met Use correct assessment tools for understanding Evaluate coaching trackers Provide feedback to Campaigns/Departments Train new...
-
Junior Team Leader
2 weeks ago
Durban, KwaZulu-Natal, South Africa Blue Mercury Financial Services Full timeWE ARE SEEKING TWO JUNIOR TEAM LEADERS TO WORK UNDER EXISTING TEAM LEADERS FOR DISCOVERY INSURE AND CAPITAL LEGACY.Duties would be running and assisting with the current teams as a 2ICSalary: R7, R8,000.00 per month
-
Team Leader
2 weeks ago
Durban, KwaZulu-Natal, South Africa CX Interglobal Full timeJoin our Tribe Do you thrive on building successful teams? Do you have a track record in developing teammates to be the best? Do you excel in motivating and engaging your teams and clients? Are you ambitious and ready to accelerate your career with rapid growth opportunities?We are seeking an inspirational leader with strong leadership skills. Must have a...
-
Team Leader
2 weeks ago
Durban, KwaZulu-Natal, South Africa Webhelp Full timeAdvisorLocation Durban, South AfricaLanguage English***Job Advert:Are you ready to put your passion for people to work? If you have a love for travel, helping others and can uplift a room of people with your energy and positivity, this could be your moment to shineIf your motivation and positivity is what wakes you in the morning and keeps you going then we...
-
Quality Team Leaders
2 weeks ago
Durban, KwaZulu-Natal, South Africa Synergy Contact Centre Full timeWe are recruiting for QA Team Leaders - Nightshift You MUST have International experience within a call centre environment MUST have QA Team Leader experience Energy (Gas &Electric ) experience advantageousWe offer: Basic Salary Performance bonus Permanent Contract of employment AND more.Salary: From R9,000.00 per monthAbility to commute/relocate: Durban,...
-
Team Leader
2 weeks ago
Durban, KwaZulu-Natal, South Africa Signal Hill Products Full timeSignal Hill Products is looking for a Team Leader (Sales)Position/Title: Team Leader (Sales)Reports To: Regional Sales ManagerFunction: SalesArea: South Coast, KwaZulu-Natal, South AfricaOverall Responsibility:The Team Leader is tasked with new business in the region, as well as maintaining and growing existing relationships and accounts. Weekly Call Cycles...
-
Production Team Leader
2 weeks ago
Durban, KwaZulu-Natal, South Africa RPO Recruitment Full timeRPO Recruitment is excited to be partnering with a leading food manufacturing company based in Durban to find a talented and passionate Production Team Leader. This is a fantastic opportunity to join a dynamic and fast-paced industry where you will have the chance to make a real impact. As the Production Team Leader, you will be responsible for overseeing...