SaaS Administrator II

2 weeks ago

Cape Town, Western Cape, South Africa 2U Full time

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We're Looking For:

The SaaS Administrator II role is intermediate level on this team for candidates with demonstrated experience in a technical role. You'll be focused on enabling teams around the business through the use of productivity, collaboration, and automation tools. In this role, you will work in a cloud-first technology environment built on SaaS and PaaS solutions. You will administer SaaS systems as well as build automations to support the needs of our internal customers, you will spend some of your time coaching and training internal IT team members to better support our customers. You should have exemplary problem-solving and critical thinking skills; the ability to work collaboratively or independently; an inexorable drive to improve business processes through critical assessment and automation; outstanding communication skills; and, most of all, a human-centered approach to solutions development.

Responsibilities Include, But Are Not Limited To:

Work with customers to understand business goals and key requirements for medium complexity system enhancements, automations, and other requests.Troubleshoot a variety of technical issues and develop quick work-arounds and long-term solutions to address root causes with assistance from the team.Build and enhance medium-complexity business processes using low to no-code automation tools (e.g., Zapier, ).Maintain functionality of critical SaaS applications - including Jira, Slack, Confluence, Google Workspace, and Onelogin - through performing medium to high complexity updates, configuration changes, and user managementAssist with enhancements and maintenance of high complexity automated processes and applications with support from team membersTrain and coach internal customers to self-serve creation of low complexity automations using supported tools and low complexity configuration changes in supported SaaS tools.Create documentation and provide training for the internal IT Helpdesk team to support and manage access for SaaS systems and toolsAdminister user accounts and policy such that we meet the proper blend of user experience and adherence business requirementsSupport audits of SaaS applications to meet compliance requirementsContribute to large-scale team projects by tackling individual tasks and documenting changes

Things That Should Be In Your Background:

2-5+ years' experience administering business critical SaaS Applications such as Atlassian Cloud, Google Workspace, Smartsheets, and Slack in a complex technology environmentExcellent problem solving skills and ability to pay close attention to detailAbility to operate in a dynamic, fast-paced environmentAbility to work in a team-oriented, collaborative environmentStrong communication abilities, verbal and writtenExcellent customer service skillsExperience working with a diverse set of stakeholdersBachelor's degree or the equivalent combination of education, training, and 3-5+ years' experience in a SaaS-based environment

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you're excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include:

2 complimentary Getsmarter short courses per yearSubsidised medical aid with Discovery Health Medical Scheme4% 2U contribution towards Discovery Life Pension Fund and Group Risk BenefitEmployee Assistance Program (EAP)Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we've taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.

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