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Quality Assurance Administrator

3 months ago

Cape Town, Western Cape, South Africa TechQuarters Full time

Job description - Quality Assurance Administrator
Babble is a leading technology business that is reimagining how we do work.

Founded in 2001, the company works with over 4,000 organizations in a wide range of sectors - including financial, health and education, travel and accommodation, and public services - by sourcing deploying and supporting locally the very best cloud solutions.

Babble's growth over the last few years is one of the big success stories in its industry.

This is demonstrated by the private equity investment of Graphite Capital in November which was supported by reinvestment from LDC and management - to accelerate the buy and build strategy for the business.

Annual revenue has rapidly grown to £40m - over 90% of which is recurring. It has over 25,000 cloud-based users, 34,000 mobile connections and 4,000 CCaaS supported agents.

The Purpose of your role

  • Reduce losses for Babble by ensuring resign orders are commercially viable
  • Actively liaise with Sales and Provisioning to ensure clean data on orders
  • Reduce friction in quote to billing cycle by identifying and resolving errors
  • Maintain data logs to enable reporting back to the business

Key Responsibilities

  • Checking orders to ensure all mandatory data is included, allowing smooth transition into provisioning
  • Efficiently update and amend data on orders by request
  • Check products to be ceased are listed on resign orders
  • Support provisioning with updating product information on orders as required
  • Update QA data logs
  • Provide communication and education on current processes and best practices, identifying process improvements to support sales processes

What good looks like for this role

  • Excellent communication skills
  • Confident and assertive
  • Attention to detail
  • Good excel skills
  • Commercial knowledge advantageous
  • Knowledge of Salesforce
  • Organized
  • Work comfortably individually and as part of a Team

What you also need to know

Schedule:

  • Monday to Friday
  • Hours will be core UK hours (8:30am 5:30pm)
  • You'll be working under our Operations Director

Why would you work at Babble?

  • Competitive salary
  • 23 days annual leave plus bank holidays with increased annual leave based on length of service
  • We are changing the way our space works by innovation. Why wouldn't you want to be part of that?

The recruitment journey
The recruitment process will consist of a screening call with the QA Managers.