English Customer Service Agent

2 weeks ago


Johannesburg, Gauteng, South Africa Believe Resourcing Full time

Package:

- **R 7000 per month

  • Medical Aid for the main member
  • Funeral Cover
  • Full training
  • Night shift allowance
  • Customized incentive program
  • Subsidized doortodoor transport service from work (after your shift ends)

Hours:

7 pm - 4 am

About My Client:

They engineer experiences on behalf of some of the world's most progressive brands. As a company, they have been working towards that goal since its founding in 2000. Through evolution and acquisition, today they are a people-strong global leader in business process outsourcing (BPO).

They continue to specialize in customer experience, but their capabilities extend across voice, social and digital channels.

With a mission to "push the limits of customer experience and business process optimization," people are empowered and encouraged to push the boundaries.

They aim to be the best at engineering the customer experience by investing in their people and the environment in which they work and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions that meet the challenges of a now omni-channel world.


Why work for our client?


They are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands.

They thrive on making a difference in the lives of people and businesses.

They bring together passionate, fun-loving people and give them the freedom and tools they need to look after their clients' customers as if they were their own.

Every employee brings humanity and empathy to their work. For their clients, that makes a tangible and valuable difference to the brands and their businesses.
Their environment is a great place to grow.
They promote creative, agile thinkers who strive to enjoy every day at work. They don't rest until they find a better, smarter, more human way.

What employees say about working at our client:
"Fun, yet stressful working environment"

"Pays good and offers stability"

"Fun place to work"

"Fun workplace and healthy working environment"

Requirements:

  • English fluent
  • High school qualification
  • Permission to work in South Africa
  • 1year minimum working experience in a call center
  • 6 months International Exposure
  • Availability to work rotational shifts in a 24/7 environment
  • Open and comfortable to be exposed to highly sensitive and explicit content on a daily basis
  • Ability to evaluate content in line with content and business policies
  • Demonstrable computer literacy, MS Office skills, understanding of relevant software, and advanced internet functions
  • Strong analytical and research skills with attention to detail
  • Ability to work in fast and evolving workflows
  • Adhere to strict deadlines
  • Ability to maintain a high degree of confidentiality


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