![City Property](https://media.trabajo.org/img/noimg.jpg)
Customer Service Agent
1 week ago
Job Purpose:
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Manage contact as received in person and via various channels as per the CRM system.
- Maintain the agreed-on service levels for all communication channels managed outside of, and in the CRM environment.
- Maintain the agreed-on handling time for contacts received in the CRM.
- Correct completion of customer information and clear explanation of complaints and enquiries in person and on the CRM, where required.
- Assist leasing team with tenant retention where notice of cancellation is received by contacting the tenant to ensure that they have been assisted in all areas and determine the reason for their vacate.
- Blacklisting of occupants on MDA as per request from Credit Control and Property Management.
- Adding/changing of new occupants on MDA where required.
- Ensure that forms are accurately completed by the legal tenant.
- Accurate verification of details on various systems.
- Obtain approval from required stakeholders and managers.
- Clearly explain processes, terms, and conditions to the customer.
- Update notes on MDA.
- Attach relevant documentation.
Access Control/Biometric registrations
- Register tenants and occupants on the biometric system following the agreed-on processes.
- Issue access tags to tenants and occupants as per the agreed-on process.
- Update occupancy registrations on the biometric system where required.
Debit Card Payments (Only JHB Agents)
- Ensure correct tenant details and amounts are used when electronic payment is processed.
- Banking control sheet to be 100% correctly completed with tenant and payment information.
Deliver customer satisfaction.
- Knowledge of the business to assist tenant or prospective tenant with enquiry submitted in person or via any of the communication channels, with correct information.
- Deal with irate customers professionally and calmly.
- Ensure effective telephone communication.
- Increase customers understanding of procedures.
- Ensure clear communication between Departments and customers to increase customer satisfaction.
- Build positive relationships with customers in person or over the various communication channels.
- Ensure that service delivery is continuously improved in ways that meet the needs of the customer.
Working conditions:
Office Based.
Qualifications & Experience:
- Matric qualification required.
Skills & Knowledge Required:
- MS Office Skills required
b. MS Excel - Basic
c. MS Outlook - Basic
- Good data entry and typing skills required.
- Proficiency in English language required.
- Basic knowledge of MDA preferred.
- Intermediate knowledge in Freshdesk preferred.
- Knowledge of City Property business processes is preferred.
- Knowledge of customer service principles and practices preferred.
- Knowledge of administration processes preferred.
Personal Attributes**:1.
Problem solving - find solutions when emotions are involved.
2.
Reality testing - be objective; see things as they really are.
3.
Impulse control - resist or delay impulse to act.
4.
Flexibility - adapting emotions, thoughts and behaviors.
5.
Stress tolerance - coping with stressful situation.
6.
Interpersonal relationships - building mutually satisfying relationships.
7.
Empathy - understanding & appreciating how others feel.
8.
Independence - be self-directed and free from emotional dependency.
9.
Assertiveness - communicating feelings and beliefs; being non-offensive.
10.
Social
confidence - be self-assured and at ease with people in all types of social situations.
11.
Persuasion - negotiating, selling, influencing and attempting to persuade people or trying to change the point of view of others.
Multitasking - dealing with several activities at a time, enjoy being given new tasks before they have finished another.
13.
Teamwork - cooperation with others, good-natured attitude and encouraging people.
14.
Persistence - sticking with tasks, not giving up, dislike leaving things unfinished.
15.
Rule
following - adhere to rules and strictly follow work regulations.
16.
Attention to detail - focus on details, strive for perfection and be well organized.
17.
Planning - enjoy making detailed plans and long-terms plans.
18.
Innovation - creative and open-mindedness.
-
Customer Service Agent
1 week ago
Johannesburg, Gauteng, South Africa Initiate international Full timeWe have an exciting job opportunity for a Customer Service Agent who is customer-orientated and who has a passion and liking for people to join our client's team in Johannesburg. This team is looking for a person who will act as a liaison, promote product/campaign information and who can resolve any emerging problems that the clients might face with accuracy...
-
Customer Service Agent
1 week ago
Johannesburg, Gauteng, South Africa Initiate international Full timeLooking for an opportunity to put your charming personality and quick wit to work? Look no further A company that provides the best, leading-edge global support services to a variety of international organisations has an exciting job opportunity for a Customer Service Agent to join their team in Johannesburg. You will form part of their high performing...
-
Customer Service Agent
1 week ago
Johannesburg, Gauteng, South Africa Initiate international Full timeLooking for an opportunity to put your charming personality and quick wit to work? Look no further A company that provides the best, leading-edge global support services to a variety of international organisations has an exciting job opportunity for a Customer Service Agent to join their team in Johannesburg. You will form part of their high performing...
-
Customer Service Agent
1 week ago
Johannesburg, Gauteng, South Africa Helderberg Personnel Full timeMy client, a group of companies in the Supply Chain industry, has a vacancy for a dynamic Customer Service Agent with at least 1 year's relevant experience to join their team in Boksburg.customer service|customer service agentRequirements: Valid Code B drivers license and own transport Matric Certificate Knowledge of Parcel Perfect Computer literate (MS...
-
Customer Service Agent
1 week ago
Johannesburg, Gauteng, South Africa Pillango Placements Full timeIf you are near Boksburg, have some logistics experience, and can handle and resolve customer complaints professionally, then this position might be perfect for you Join a logistics company as a Customer Service Agent.Your primary responsibility will be to ensure that all customer queries are dealt with in an efficient manner and that a high level of client...
-
Customer Service Agent
1 week ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeA top company in the FMCG industry is seeking a Customer Service Agent with experience working in a Call Centre Environment on Ad Hoc Basis.RequirementsMust have Matriculated.Must have at least 4 years' experience working in a Call Centre or done Customer Service.Must be able upsell.Must be computer literate.Must stay Close to Sandton.Must be...
-
Customer Service Agent
1 week ago
Johannesburg, Gauteng, South Africa Pollock and Associates Full timeCustomer Service Agent Distribution / Transport / Logistics / Supply Chain ~ FMCG / Food & Bev /AgriJohannesburg East, Johannesburg - Gauteng - South AfricaReporting to the National Customer Service Manager you will be required to ensure effective and efficient communication with drivers by issuing special instructions and liaising between drivers and...
-
Operations & Customer Service Agent
1 week ago
Johannesburg, Gauteng, South Africa Employ Africa Group Full timeOur client is a rapidly growing marketplace disrupting the logistics industry across Europe.Due to significant existing and future growth, our client is looking for an Operations & Customer Service Agent to join their team.Working independently within a team, you will oversee the day-to-day operations of our logistics marketplace, ensuring bookings run...
-
Customer Service Advisor/sales Advisor
1 week ago
Johannesburg, Gauteng, South Africa Samsung Customer Care Center Full timeRole Summary:The role of Customer Service Agent requires excellent listening and communication skills and requires exceptional customer service throughout.We strive to exceed customer expectations, respond quickly and minimize customer frustrations, and provide strong customer support through professionalism, empathy, friendliness, and a quick decision on...
-
Customer Service Agent
1 week ago
Johannesburg, Gauteng, South Africa Profession Hub Full timeMinimum Education and Experience required: Preferably a tertiary education. Minimum of 5 years within a call centre environment including night shifts. Knowledge of customer service principles and practices. Excellent relationship building skills. Psychological analysis ability. Strong negotiation skills.Duties: Must thrive on Chats, in and outbound calls,...
-
Customer Service Agent
1 week ago
Johannesburg, Gauteng, South Africa Pillango Placements Full timeYour primary responsibility will be to ensure that all customer queries are dealt with in an efficient manner and that a high level of client service is maintained.REQUIREMENTSSouth African citizen.Code B driver's license and own transport.Willing to work overtime and be available after business hours and during weekends when required.QUALIFICATIONS &...
-
Customer Service Agent
1 week ago
Johannesburg, Gauteng, South Africa Merand Corbett & Associates Full timeJob Title: Customer Service - Logistics SpecialistWelcome to our team at XYZ Company, where we are looking for a talented individual to join us as a Customer Service - Logistics Specialist. Below are the key responsibilities and requirements for this role:Key Responsibilities:Manage and address customer queries promptly and effectively.Promote and market our...
-
Customer service agent
1 week ago
Johannesburg, Gauteng, South Africa CallForce Full timeInbound customer service call center agent needed for Airline company RESPONSIBILITIES:Receive calls from customers / passengersDeal with problems such as delays, cancellations etcExplain processes to customers and assisting them where necessaryWork in a team and longer than normal hours (shift work)Deal with confidential informationCommunicate with...
-
Customer Service Agent
1 week ago
Johannesburg, Gauteng, South Africa Profession Hub Full timePREFERENCE WILL BE GIVEN TO CANDIDATES FROM THE ONLINE GAMING/GAMBLING SECTORWe are looking for a Customer-oriented Service Sales Representative, fluent in English, who has a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with...
-
Customer Service Agent
1 week ago
Johannesburg, Gauteng, South Africa World Courier Full timeWhat you will be doing About us:World Courier:Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today's cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000...
-
Customer Service Agent
1 week ago
Johannesburg, Gauteng, South Africa Wise Pelican Full timeWise Pelican allows real estate agents and other professionals to quickly design and mail postcards utilizing our proprietary technology.Primary responsibilities will include: Interfacing between customers and designers Assisting customers with learning the platform and making minor modifications to postcard templates Maintaining customer records, seting...
-
Senior Customer Services Agent
1 week ago
Johannesburg, Gauteng, South Africa Adcock Ingram Critical Care Full timeReporting toCustomer Services ManagerJob PurposeTo accurately process and manage Critical Care orders, and serve as support to internal and external customers, investigating & solving customer issues/queries, ensuring output achieve, including: managing all order entry processes, performing customer services, building and maintaining good relationships with...
-
Customer Sales and Service Agent
1 week ago
Johannesburg, Gauteng, South Africa The Emirates Group Full timeJob Purpose: To provide the highest level of service in order to sell Emirates products such as air tickets, and solutions with an aim to improve the customer experience and increase company revenue.Job Outline: Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively...
-
Junior Customer Service Agent Courier
1 week ago
Johannesburg, Gauteng, South Africa The Recruitment Agency South Africa (TRASA) Full timeOverviewJunior Customer Service Agent CourierThis is an exciting and challenging position working for the UK's 2nd largest parcel price comparison sites. The role is fully remote (Work-From-Home).You will be responsible for resolving delivery issues on behalf of our customers - this is both reactive, from customer inquiries, and pro-active, resolving issues...
-
Customer Service Consultant
1 week ago
Johannesburg, Gauteng, South Africa Smollan Full timeWe're on the lookout for a Call Centre Agent based in JHB CBD.As a Call Centre Agent, you will be responsible for:Effective administration Customer handling Effective teamwork and selfmanagement Client service Call centre experience preferable/ Customer service experience/Administrative experience or high learning potential Matric (Grade 12) Sound...