IT Support Technician

2 weeks ago


Johannesburg, Gauteng, South Africa National Risk Managers (Pty) Ltd Full time
A Medical Insurance Company based in Benoni, Gauteng is looking for a IT Support Techniciam who will

  • Diagnose computer problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Set up computer equipment, schedule maintenance and teach staff to use programs.

Key Performance Areas

  • Responding to callout within SLA.
  • New support tickets created or open support tickets.
  • Prioritizing and managing many open cases (tickets) at one time

Key Tasks

  • Installing New software on users' machines.
  • Setting up new users' accounts and profiles and dealing with password issues.

Responding to

call-out within SLA

  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
  • Closing tickets within turnaround time.

New support tickets created or open support tickets.

  • Taking staff through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
  • Take ownership and responsibility of an issues from start through to a successful resolution.

Prioritizing and managing m

ultiple

open cases (tickets)

one at a

time

  • Prioritising certain tickets in accordance with severity of logged ticket.

Essential Qualification

  • Matric (Grade 12) or NQF equivalent.
  • N+
  • A+
  • Certificate in Technical Support.

Desirable Qualifications

  • MCSE / MCSA.
  • System Support.
  • LPIC 1.

Essential Experience

  • Minimum of 2 years' experience in Information Technology.
  • Require knowledge of computers and how they operate, which includes having a broad understanding of hardware and software, operating systems, and basic computer programming.

Desirable Experience

  • Understanding or knowledge of Linux.

Knowledge and Skills

  • Ability to handle constant changing flow of traffic.
  • Multitask effectively during busy times.
  • Friendly presence and helpful attitude.
  • Good interpersonal skills and ability to work well with others.
  • Excellent oral and written communication skills, this position requires frequent interaction with staff/internal Clients.
  • Excellent telephone etiquette, ability to provide technical support over the phone, previous customer service experience will be advantageous.
  • Computer skills including the ability to operate computerized accounting, spreadsheet and wordprocessing.
  • Good problemsolving skills: ability to visualize a problem or situation and think abstractly to solve it.
  • Remain productive during slow times.
  • Learning & researching on new Technology systems
  • Delivering results and meeting Customer's expectations.
  • Achieving personal work goals and objectives.

Attributes

  • Respect the importance of confidentiality.
  • Willingness to assist after hours when the need arises.
  • Honest, humble and hardworking.
  • Uphold high standards of integrity.
  • Creative and innovative, ability to think around problems and come up with solutions.

For more information please contact:
**Angelique Hart

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