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Controller: Quality Control
2 weeks ago
MAIN PURPOSE
Reporting to the Foreman with a dotted line to the Service Manager, the Quality Controller is required to review the quality of all completed work on vehicles.
Position Overview:
Specific Role Responsibilities:
Key Duties and Responsibilities:
- Conduct the best practice auditing techniques and improve recording and evaluation systems to the highest trends.
- Evaluate quality of work completed and identify if the customers faults have been repaired.
- Leadership, objectively addressing noncompliance.
- Inspect an verify the repair instructions on the Job Card confirm the repair report on the back of the job card and test drive where necessary
- Must be able to adhere to Quality gate 2 processes.
- Ensure Job cards are correctly completed, the repair instructions and repair reports must comply with OEM standards.
- Report deviations from correct standards, staff not working to correct standards must be addressed with management.
- Randomly check five cars daily on the following standard items:
- Fluid levels, Oil levels, torque wheels, tire pressures, spare wheel and lights
- Do Ghost audits by Installing 2 faults once a week in ghost cars.
- Conduct the best practice auditing techniques and improve recording and evaluation systems.
Qualifications and Experience:
- 5 years in a Motor vehicle service department.
- Computer literacy and administration skills.
- VW technical and process experience required.
- References essential.
- Grade 12 with maths and Science
- Trade Certificate
- Driver's License
- Diagnostic technician certification
Skills and Personal Attributes:
- Analytical mindset
- Must be able to produce and have verified proof of adherence to processes in current role.
- Technical skills.
- Attention to detail.
- Problem solving
- Have the ability to make decisions, to work independently within the team environment.
- Business acumen
- Planning
- Knowledge of OEM systems.
- Innovativeness
- Leadership
- Ability to control the entire QC and Gate 2 process.
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