Public Relations and Stakeholder Engagement

2 weeks ago

Cape Town, Western Cape, South Africa Teleperformance South Africa Full time

Position Overview:


The Public Relations & Stakeholder Engagement role is responsible for managing the company's public relations efforts, building stakeholder relationships, and positioning Teleperformance SA as a leader in the industry.

This position requires strong communication skills, a deep understanding of the BPO industry, and the ability to collaborate with multiple stakeholders.


Key Responsibilities:

1.

Public Relations & Stakeholder Relationships:

  • Build and maintain positive relationships with media, stakeholders, and the public.
  • Serve as the South African point of contact for media enquiries, press releases, and crisis communication, ensuring effective use of external communication channels.
  • Attend relevant industry events, meetings, workshops, and conferences, identifying appropriate Teleperformance representatives to attend where needed.

2.

Industry Body Relationships:

  • Build and nurture strong relationships with industry bodies, award and recognition organizations, and associations.
  • Lead efforts to participate in awards, social media mentions, and other industry recognition opportunities.

3.

Industry Activities Monitoring:

  • Monitor, evaluate, and report on industry activities to identify opportunities, best practices, and trends.
  • Study and strategize for award participation, sharing recommendations with leadership and stakeholders.

4.

Industry Awards:

  • Develop a pipeline for participation in industry awards and recognition programs.

5.

B2B Relationships:

  • Engage with industry peers through forums and meetings.
  • Create compelling B2B communications to strengthen relationships with stakeholders, industry associations, media houses, and event organizers.

6.

Market Research:

  • Stay updated on industry trends, market dynamics, and competitor activities to inform public relations and marketing strategies.

7.

Industry Positioning:

  • Develop and implement a strategy to position Teleperformance SA as an industry leader in South Africa.
  • Work with internal stakeholders to ensure consistent messaging that reflects this leadership position.

8.

Brand Management - South Africa:

  • Protect and enhance the company's brand by ensuring adherence to brand guidelines.
  • Monitor brand consistency and collaborate with creative teams to maintain brand integrity across all communications and marketing materials.

9.

Influencer Partnerships:

  • Identify and reach out to key influencers in the market for potential partnerships.
  • Develop mutually beneficial collaborations to expand brand reach and impact.

10.

Government Funding:

  • Engage with governmentfunded stakeholders to understand funding opportunities and maximize benefits for Teleperformance SA.

11.

Monitor Announcements:

  • Oversee announcements and other creative content to ensure alignment with brand guidelines and build brand equity and reputation.

12.

Internal & External Communication:

  • Collaborate with all departments to identify communication needs, both internally and externally.

13.

External Communications:

  • Ensure consistent and compelling messages in collaboration with other specialist teams.

Qualifications and Experience:

  • Bachelor's degree in Communications, Public Relations, Marketing, or a related field.
  • Proven experience in public relations, stakeholder engagement, or a similar role in a BPO or corporate environment.
  • Excellent written and verbal communication skills.
  • Ability to build and maintain strong relationships with media, stakeholders, and industry bodies.
  • Experience with industry award submissions, event planning, and influencer partnerships.
  • Strong organizational and project management skills.
  • Knowledge of South African industry regulations and government funding opportunities is an advantage.

Benefits:

  • Competitive salary and benefits package.
  • Professional development opportunities.
  • Collaborative and inclusive work environment.

Job Types:
Full-time, Permanent

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