Senior Manager: Ict Service Delivery

Service Level Management Ensure that agreed service levels are consistently met on a monthly basis Continual improvement and maintenance of an efficient service catalogue that will form the basis of services delivered to users Manage the Service catalogue Ensure that all service management processes are executed to fulfil the process objective Support the...

THE JOB AT A GLANCESenior IT Service Delivery Manager will be responsible for managing overall delivery of IT services to business with a focus on maintaining service level agreements, ensuring quality service, and managing stakeholder relationships.WHAT WILL YOU DO?Oversee IT Service Delivery***Identify Problems and Resolve QueriesIdentify problems...

Primary Purpose of the JobThe main responsibility is to provide regional leadership and related management practices in accordance with the client ICT ITIL, Security and ICT Governance frameworks. Align initiatives and compliance to the National business strategy. Align with best practice disciplines, governance, ethics, risk standards, policies, processes,...

To apply, you need to have a relevant IT Degree/Diploma coupled with - 10 years experience.It's essential that you have strong management experience and be willing to oversee the delivery of software implementations.Furthermore, leadership in planning, developing, implementing, and maintaining effective Information Technology systems, including ensuring the...

Our client is on the lookout for a dynamic Senior Manager to lead ICT Governance and Projects on a Fixed-Term Contract from January 2024 for a minimum of 3 months. Based in Auckland Park, Johannesburg, this role is a key position within the Information and Communications Systems (ICS) Division.Reporting to the Chief Information Officer, the Senior Manager:...

Primary Purpose of the RoleThe main responsibility is to ensure service excellence in IT Service Supervisory of staff towards incident response, request fulfilment, problem management, process adherence and process improvement in day-to-day IT support activities. A keen sense of proactive engagement to identify and improve areas of repeat incidents towards...

The Core Infrastructure Project Manager will be responsible for overseeing large and complex projects within the ICT sector. Here are the key requirements for this role:Minimum 10 years of experience in managing complex projects, with at least 5 years as a Project Manager for major ICT delivery projects.Core Degree in a relevant field from a recognized...

Job Profile / Department- ICT Academy ManagerJob Location:MTN SAJob CodeDivision: Human Resources Function: Human Resources OperationsSub Function: Human Resources OperationsJob Level: Level 3Time Span:Reporting to: Senior Manager Online Academy Functionality: MTN SA Chief Officer1.Mission/ Core purpose of the Job:As the ICT Academy Manager, you will be...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

About this opportunityWe are looking for an experienced ICT Program Director to drive large and complex ICT Professional Services engagements towards one of Ericsson's customers in Africa.The ICT Program Director supports the Key Account Manager with extensive technical knowledge.By taking on both the solution and fulfilment roles, the ICT Program Director...

Job Description SummaryResponsible for high-level relationship management and acts as client liaison during delivery of a professional services engagement or an outsourced solution.Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client...

JOB PROFILE: Job Title: Service Delivery Manager Division: Support Sub Division: Service Delivery Reports to: Chief Operating OfficerWORKING RELATIONSHIPS: Internal:Ensuring that recovery processes and procedures are in place and tested regularly Ensure that communication and feedback on major incidents, problems and changes Ensure that the major incident...

As an ICT Sales Executive, you will be responsible for leading and managing the sales team to drive revenue growth and achieve sales targets within the ICT (Information and Communication Technology) sector. You will develop and implement sales strategies, identify new business opportunities, and cultivate relationships with key clients. Additionally, you...

Company DescriptionAbout Care4UJoin us in transforming peoples' lives and theircommunities CARE4U is a one-of-a-kind human servicescompany offering services for people with intellectual anddevelopmental disabilities, home care for seniors, as well aseducation, vocational training, and job placement for people of allages and skill levels.Please WhatsApp and...

Are you a seasoned professional in the realm of finance with a knack for managing accounts with finesse? Look no further A dynamic and results-oriented individual is sought to join the team as an Accounts Manager. Known for a commitment to excellence, innovation, and client satisfaction, this company is seeking someone who can play a pivotal role in...

Are you a seasoned professional in the realm of finance with a knack for managing accounts with finesse? Look no further A dynamic and results-oriented individual is sought to join the team as an Accounts Manager. Known for a commitment to excellence, innovation, and client satisfaction, this company is seeking someone who can play a pivotal role in...

Act as the primary interface managing the services relationship for the client Perform clientfacing service activation activities Operations performance, including: Service Improvement Plans Establish, monitor, and report Service Delivery Reports Escalation management and Reporting Meeting Management with Clients Major Incidents Scrutinize adherence to...

PURPOSE:The position is responsible for performing ICT security access control, monitor systems, create awareness and related administration in order to create and maintain technology driven physical security infrastructure for ICT environment and protection of the organisation's information. In addition, the position is responsible for the alignment of...

Key purpose:Lead the delivery of a portfolio of Technology projects on time, on budget, and according to business requirements. Foster collaboration between business units and technology vendors.Duties and responsibilities: Plan, manage, and drive multiple project deliverables using industry best practice software development processes. Assure that ICT...

Minimum Desired Qualifications National Senior Certificate (Grade 12) ITIL V3/4 and Project Management Certifications. IT Diploma or degree preferable.Minimum Desired Experience 7+ years handson experience in IT Service Management. 5+ years experience in an IT Service Delivery Environment 5+ years Project Management experience 5+ in managing a service desk...