Oem Customer Experience Specialist

2 weeks ago


Sandton, South Africa Unique Personnel Full time

Job Number

  • 69324

Job Type

  • Permanent

Job Title

  • OEM Customer Experience Specialist

Computer Skills

  • MS Office Suite

Industry

  • Automotive

City

  • Sandton

Province

  • Gauteng
    _

RESPONSIBILITIES:
_

  • Development and management of a customer loyalty programme for the brand and create lifetime
- value through the programme.
  • Evaluate the programmes performance and investigate opportunities to recommend promotions
- and strategies that drive member engagement (e.g., ROI, new member acquisition and- activation goals).
  • Planning and execution of the brands customer events. Support with project and event executions

- for the Brand.
  • The organisation completion of both online and offline customer activities
  • Set up a scoring system for customers to recommend potential customers to purchase cars
  • Manage all daytoday activities associated with the overall success and growth of assigned
- loyalty programmes and customer events.
  • Completion of dealer instruction manuals.
  • Recruitment of new customers and brand ambassadors to the brand
  • Keep records of customer interactions or transactions, recording details of inquiries,
- complaints, or comments, as well as actions taken in collaboration with customer care- department.
  • Track and compile regular user analysis data based on sales information (customer portrait
- analysis, customer demand analysis)
  • Dealer customer operation support (activity guidebook, execution guide)
  • Develop longterm customer operation strategy output and adjustment, coordinate with Brand
- and aftersales department. Support in marketing strategy by providing ideas based on customer- analysis.-
Inherent Requirements

_

REQUIREMENTS:
_


  • Bachelor's degree
years' experience in marketing / brand coordination

_

SKILLS:
_


  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities.
  • Presentation skills and MS Office suite skillset.
  • Be able to work under deadlines.
  • Better to have Moderator experience and no stage fright
  • Creative & Innovative
  • Ability to negotiate with suppliers/possible affiliates/ customers.

What Qualification

Minimum Qualification

  • Bachelors

Status

  • Available

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