Accounts Manager
2 weeks ago
The purpose of the role for the successful candidate will be to -
- Ensure that sales targets are achieved.
- Be the point of contact between the Company and all customers.
- Ensure customers have the right products and services.
- Identify opportunities for new customers to increase sales.
- Manage team memers in the KZN region.
- Grade 12 (Matric)
- Bachelors degree in Business Administration, Marketing, Finance, Sales or related field
- Minimum of 5 years experience in a similar position preferably in a FMCG environment
- Proven track record as key account manager
- Customer relationship experience
- Proficient knowledge and experience in all Microsoft Office applications and CRM software
- Ability to analyse data and sales statistics
- Strong communication and interpersonal skills with an aptitude in building relationships with professionals on all levels
- Excellent organizational skills
- Strong negotiation and leadership skills
- Ability to manage multiple key accounts
- Strong negotiating skills
Client Relationship Management
- Establish a trust relationship with all customers
- Develop and sustain solid relationships with key customers
- Acquire a thorough understanding of key customer needs and requirements
- Expand relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers timeously
- Communication between key customers and internal teams
- Troubleshoot customers concerns
- Develop and implement strategic solutions to achieve key clients long-term goals
- Identify new potential customers and generate sales
- Achieve set targets within the agreed time frame
- Plan, organise and attend customer trade shows when required
- Attend customer and marketing events when required
- Ensure stock levels at 3rd party are maintained
- Prepare regular reports of progress and forecasts to internal and external stakeholders.
- Employee Recruitment
- Onboarding and induction of new employees
- Training and development
- Employee Relations (Discipline in the workplace)
- Performance management
- Develop and ensure sales team effectiveness
- Employee motivation
- Communicate and collaborate with the advertising, design, marketing, sales, and logistics departments
- Participate and contribute in all activities to achieve sales targets
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