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IT Incident and Problem Specialist

3 months ago

Randburg, Gauteng, South Africa FirstRand Full time
Job Description

Hello Future IT Incident and Problem Specialist

Welcome to FNB, the home of the #changeables.

We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.


As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who has experience in:

  • Ensuring incident controls and processes are in place as well as recorded to minimize operational business risk impact ensuring the best possible levels of service quality, confidentiality, integrity and availability are maintained

You will be responsible for:

  • Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation
  • Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
  • Compile reports that track progress and guide business to make informed decisions
  • Partner with Service Delivery and Application Support teams to collaborate on continuous improvement efforts and drive stability on production environment
  • Responsible for decisions related to prioritisation and escalation of major production incidents, technical and business communication on outages and continuous improvement scoping and prioritisation
  • Design, maintain and review the efficiency and effectiveness of the incidents and problem management processes
Job Details

Application Closing Date

04/04/24