OEM - Automotive Technical Support Administrator

4 weeks ago

Johannesburg, South Africa Mototeam (Pty) Ltd Full time
Duties include:
  • Diagnose and evaluate faults for OEM and dealer vehicles as needed.
  • Perform warranty repairs for dealers when required.
  • Maintain accurate and up-to-date administrative records.
  • Prepare technical reports and assist panel shops with OEM vehicle repairs.
  • Support dealers with on-site repairs to meet deadlines.
  • Organize and prepare training sessions for the center.
  • Attend local and international training seminars to meet OEM standards.
  • Compile reports on technical queries from dealers and customers.
  • Provide technical advice and assistance to OEM customer service.
  • Analyze failure trends and implement processes to address issues and improve technician skills.
  • Upskill technicians through on-the-job training during diagnosis assistance.
  • Ensure service materials are updated and available in DCS.
  • Coordinate with OEM departments to ensure service materials for new vehicle launches are available.
  • Assist with SSQS training and exams as needed.
  • Collaborate with district controllers for diagnosis support at dealers and OEM.
  • Ensure accurate, cost-effective repairs by diagnosing issues promptly.
  • Assist dealers off-site in the most cost-effective manner.
  • Monitor and maintain cleanliness and order at OEM and dealer service centers.
  • Apply 5S principles (Sorting, Simplifying, Sweeping, Standardizing, Sustaining).

Requirements:
  • Completed a full apprenticeship and recognized Red Seal Trade test.
  • Completed relevant technological courses.
  • Knowledge of FTIR/TAR systems and SDT2 functionality.
  • PC Literate
  • Strong analytical, process-improvement, and report-writing skills.
  • Ability to compile and analyze operational processes and reports.
  • Weekly progress reports to be submitted to the manager.
  • Analytical thinking, practical orientation, and solid ethics.
  • Excellent communication, frustration tolerance, flexibility, and initiative.
  • Team player with the ability to work autonomously and self-reliantly.
  • Resilience and cultural acceptance.
  • Willingness to work overtime and travel at short notice.
If your current experience and skillsets tick majority of the job specification boxes, then:

Apply directly now Send your CV to

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