OEM After Sales Support Professional
3 days ago
We are looking for a highly skilled and experienced Technical Support Administrator to join our team at MoToRecuit.
In this role, you will be responsible for providing expert technical assistance to our dealer network and their aftersales service.
Key Responsibilities:
- Provide technical support to dealers and customers via phone, email, or in-person.
- Diagnose and repair complex technical issues with OEM and dealer vehicles.
- Develop and maintain relationships with key stakeholders, including dealers and OEM partners.
- Analyze failure trends and implement processes to address issues and improve technician skills.
- Upskill technicians through on-the-job training during diagnosis assistance.
- Ensure service materials are updated and available in DCS.
- Coordinate with OEM departments to ensure service materials for new vehicle launches are available.
- Assist with SSQS training and exams as needed.
- Collaborate with district controllers for diagnosis support at dealers and OEM.
- Ensure accurate, cost-effective repairs by diagnosing issues promptly.
- Assist dealers off-site in the most cost-effective manner.
Requirements:
- Completed a full apprenticeship and recognized Red Seal Trade test.
- Completed relevant technological courses.
- Knowledge of FTIR / TAR systems and SDT2 functionality.
- PC Literate.
- Strong analytical, process-improvement, and report-writing skills.
- Ability to compile and analyze operational processes and reports.
- Weekly progress reports to be submitted to the manager.
- Analytical thinking, practical orientation, and solid ethics.
- Excellent communication, frustration tolerance, flexibility, and initiative.
- Team player with the ability to work autonomously and self-reliantly.
- Resilience and cultural acceptance.
- Willingness to work overtime and travel at short notice.
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