Account Manager, Customer Connect

1 month ago

Gauteng Johannesburg, South Africa LSEG Full time
LSEG’s job vacancy, Career and Recruitment

Job title : Account Manager, Customer Connect jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : May 02, 2024

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Role Responsibilities

Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs  Maintain solid knowledge of Refinitiv propositions to initiate conversations and raise interest  Build and embed a long-term trusted advisor relationship within assigned accounts  Drive growth by expanding Refinitiv footprint within their accounts  Focus on maintaining overall customer engagement and expanding and retaining managed net revenue  Lead all commercial activities within accounts, owning the end to end customer relationship  Drive efficiency in account administration (especially for lower value and growth potential accounts)  Manage internal and external partners and maintain networks to negotiate and close deals  Accountable and responsible for simple order taking 

Emerging & Growth Model

Manage an assigned Growth accounts book on a proactive basis Account Managers may also manage a pooled book of accounts on a reactive basis All Account Managers in Emerging and Growth segments are in charge of revenue retention (primarily), sales, and administration of their accounts

Qualifications and Experience Required

Strong understanding of customers and their business model and workflows Prior financial sector experience within the customer segment  Strong product knowledge Relationship building skills Sophisticated selling skills (identity, develop and articulate a complex proposition/consultative selling) Strong negotiation skills Superior interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency Problem solving skills: ability to understand, articulate, structure and solve client needs Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization Ability to collaborate with other team University/college degree, equivalent experience may be considered depending on position/department, advanced degree may be preferred Significant work experience in applicable industry and knowledge of customer workflow required Proven account management, sales or marketing experience in a customer facing environment required Customer relationship management required across various levels within matrix

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