Client Director

1 month ago

Johannesburg, South Africa opentext Full time

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

OPENTEXT
OpenText (OT) Professional Services is an enabler to our customers seeking to realize Return on Investment (ROI) from their investment in OpenText Enterprise Information Management (EIM) products.  
Such services include the implementation of solutions based on OT products including development and support of custom solutions.  The Client Director role works closely with the rest of the customer account team including Sales, Technical pre-sales, Value Engineering, and OT leads for other value-add services that can be provided to the clients in relation to solution realization including learning services, managed services, and cloud services.  The Client Manager also liaises with and brokers relationships with OT partners and other contractors to establish relationships in general and for specific projects.
 

YOUR IMPACT
The Client Director is responsible for revenue generation and customer success for assigned clients while actively supporting peers across for mutual success against the OT mission of revenue, margin, and reference ability. The applicant will come from a business focused technology background dealing with both users and technicians and will have commercial acumen and knowledge of the sales environment. Services project experience is also important. The role is both sales and delivery focused with team sales and revenue targets. You will be the primary contact for new business opportunities within their sectors 
 

WHAT THE ROLE OFFERS

  • Developing trusted relationships with our Product Salesforce to ensure Consulting involvement in sales opportunities.
  • Driving the services business development activities, strategy, and approach within our business.
  • Developing, presenting, and closing proposals for professional services, including RFP/RFP responses.
  • Identifying, qualifying, and managing the pre-sales for consulting opportunities (working with existing customers, prospective customers, and internal Product Account Managers).
  • Creating a pipeline of opportunities to generate bookings meeting quarterly budget expectations.
  • Managing and ensuring timely delivery of SOW’s, and required approvals, together with managing contract and invoicing status.
  • Leading the commercial negotiation of services contracts with clients and external suppliers.

 
WHAT YOU NEED TO SUCCEED

  • University or University of Applied Sciences Degree combined with relevant IM/IT experience  or equivalent.
  • Strong track record of selling Professional Services and directing the delivery of Professional Services to a wide variety of clients.
  • Experience in services account development across various industry sectors.
  • Solid work ethic with a focus on delivering results to timescales (on time and on budget).
  • Project Management Professional Certification is an asset.
  • Expertise in complex business and technical processes and their implications across the enterprise. Knowledge of project management disciplines and processes.
  • Ability to understand the Open Text product offering and how to associate such to client’s business requirements, together with an ability to assess the requirements and provide a ballpark figure for discussion purposes.

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.

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