Support Technician

Found in: beBee S ZA - 2 weeks ago

KwaZuluNatal, South Africa Altron Bytes Systems Integration Full time
Altron Bytes Systems Integration’s job vacancy, Career and Recruitment

Job title : Support Technician – KZN (Altron Campus KwaZulu-Natal Riverhorse Valley) jobs in KwaZulu-Natal

Job Location : KwaZulu-Natal,

Deadline : 18-May-24

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MAIN JOB PURPOSE 

Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

Customer Relationship Management

Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame. First time fix rate and recall rate under the stipulated requirements. Maintain customer relationship.

Internal Processes

Be productive based on the calls allocated to them. Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM). Maintain and manage sufficient boot stock. Complete administration within time frames as per policies. Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete. Technical support, maintenance, trouble shooting on retail machines.

Human Capital

Complete own training and development objectives as per agreed timelines in the personal development plan. Ensure that all policies and procedures are followed according to the company requirement.

Job Requirements:

Requirements

Own vehicle and valid drivers’ license is essential Must reside in KZN

Qualifications

Matric or other equivalent qualification preferable A + and N + Qualification

Experience  

2 years’ experience in maintaining equipment in an IT environment 2 -3 years Desktop support experience Computer literate in relevant operating system

Skills

Electronic skills Fault-finding techniques MS Office

Education

National Certificate Level 4 (N4) / Grade 12: Information Technology (Required)

*Engineering / Technical  jobs in south africa

*Support Technician – KZN (Altron Campus KwaZulu-Natal Riverhorse Valley) in

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