Regional Technical Service Manager

6 days ago

Centurion, South Africa Danaher Full time
As a Regional Technical Service Manager for Radiometer, a Danaher company, you will lead the field service organization with a focus on customer support and operational excellence. You will manage service operations, ensure effective service delivery, and support regional sales and channel partners.Key Responsibilities:
  • Field Service Management: Oversee assignments for customer support, manage the installed base for Field Service Engineers (FSEs), and make periodic adjustments.
  • KPI Achievement: Establish and drive Key Performance Indicators (KPIs) for the region by setting customized goals.
  • Regional Support: Provide Sub-Saharan service and installation reporting, and general support to Regional Sales Managers and Channel Partners.
  • Service Operations: Utilize Danaher Business System (DBS) to manage and track service department progress, oversee service delivery, and manage service escalations to improve customer turnaround time (TAT).
  • Inventory and Invoicing: Manage inventory and ensure timely invoicing of Service Work Orders (SWO).
  • Channel Partner Management: Coordinate and direct service delivery activities of channel partners and distributors across RSA and SSA.
Essential Requirements:
  • Financial Management: Support regional services P&L, manage expenses, revenue plans, and financial performance targets.
  • Strategic Input: Contribute to the development and execution of service strategies, business development, and performance objectives.
  • Operational Objectives: Establish and delegate operational objectives, supporting the strategic goals of Radiometer.
  • Leadership and Mentorship: Provide guidance, mentorship, and lead by example to drive excellence in execution and performance.
  • Team Talent Management: Manage training needs, performance, and engagement of the field team, acting as an advisor, facilitator, mentor, and leader.

Preferred Experience:
  • Cost Control: Manage service revenue, collectables, service contracts, and spares/consumables billing. Prepare and submit yearly service budgets.
  • Cross-Unit Collaboration: Frequently interact with other unit managers to review business objectives and set goals.
  • Policy Enforcement: Enforce service policies and procedures.
  • Channel Partner Support: Manage and support channel partners and third-party service providers.
  • Proven Management Experience: 3-5 years of demonstrated success in managing a technical services team.
This role requires a blend of technical acumen, strategic insight, and leadership skills to ensure exceptional service delivery and drive business success within Radiometer, a Danaher company.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrowâs science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering whatâs next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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