Senior ICT Support
Found in: beBee S ZA - 1 month ago
Job title : Senior ICT Support – Gqeberha jobs in Eastern Cape
Job Location : Eastern Cape, Port Elizabeth
Deadline : March 22, 2024
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Duties and Responsibilities:
Infrastructure Support
Conducts daily checks on the IT infrastructure (LAN, WLAN, WAN, etc.) to monitor up time requirements and ensure that systems are running optimally. Installs new servers when required. required. Co-ordinates the deployment of hardware, systems and infrastructure within the campus. Ensures that the necessary security protocols and maintenance procedures for the campus are followed and executed timeously which includes, but is not limited to software patching/updates, BitLocker compliance, Antimalware compliance, SCOM alerts, device imagine, and SCCM compliance. Interacts and liaises with vendors or service providers for support and troubleshooting, where necessary. Monitors ICT security systems and does periodic tests and checks to ensure that everything is in orderService Delivery Escalations
Diagnoses and troubleshoots hardware and software issues that are escalated from ICT Supports and compiles and uploads KB articles for future reference. Attends to, defines, documents, and hands back to the ICT Supports any escalated ICT Support request that is not on the Catalogue of Services. Administers and maintains software, as per the agreed software list. Oversees the campus’ ICT Service Desk to ensure calls are correctly allocated and timeously addressed.Staff Supervision
Ensures that the campus has the necessary ICT support during operational hours. Co-ordinates and oversees campus ICT Support staff activities and engages in short to medium term tactical planning. Provides input into the ICT Supports’ interview and hiring process, leave requests, appraisals and KPA setting. Provides mentorship to ICT Supports. Develops succession plan for ICT Supports.Competencies Required:
Good interpersonal skills Computer literacy and systems administration Time management and organisational skills Initiative and problem solving prowess Strong communication skills Ability to cope in a pressured environmentMinimum Qualification Requirements:
Minimum of a Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) in A+/N+ /MCSE / MCTIP. Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in A+/N+ /MCSE / MCTIP, advantageous. ITIL Foundation Certified, advantageous.Minimum Work Experience Requirements:
Minimum of 2 – 3 years ICT Support/Service Desk agent*ICT jobs in south africa
*Senior ICT Support – Gqeberha in Port Elizabeth
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