ICT Desktop Engineer

3 weeks ago

Port Elizabeth, South Africa BKB Full time

Here at BKB, we want to do things differently. We must, because the world is changing, and we want to keep up.
Our people, no matter their position, are the ones to do this, We are looking for forwarding thinkers who want to make a difference.

The successful candidate will be responsible for various IT duties, e.g. helpdesk administration/management, asset administration, installation, operation, and maintenance of computer systems and other technologies, such as communication systems. Configuring hardware and software, repairing equipment, and providing daily support for computer network users and any other general duties as required by the IT Operation Manager. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Qualifications and Experience:

Strong background in Information Technology (IT), with at least a bachelor's degree in computer science 3 years relevant experience Proven work experience as a Desktop Engineer Cisko Meraki experience will be advantageous

Requirements:

Knowledge of network security practices and anti-virus programs Working knowledge of office automation products and computer peripherals, like printers and scanners Solid knowledge in the administration and support of Microsoft Windows and Networks Ability to perform remote troubleshooting and provide clear instructions

Skills:

Strong administrative skills Excellent problem-solving skills Assertiveness Customer service excellence Excellent written and verbal communication skills Discipline in the workplace

Competencies:

Deadline driven Multitask orientated Time Management Proactiveness

Key Performance Areas will include:

 Customer Service Request Support

Analyze and resolve end-user hardware and software computer problems. Maintain desktop management documentation. (Job Card) Maintain and average ticket update of a minimum of 5 to 7 updates per day over a period of 3 months. Provide regular feedback to customers on requests logged. Maintain the ICT service level agreement priority structure (75% success ratio) Asset / consumables administration
Tagging and management of ICT assets Responsible for the handing out of consumables and stock management Responsible for tracking IT assets Monthly ICT stock takes Hardware & Printer Setup and Support
Responsible for the installing, configuring, maintaining, supporting and optimizing desktop/laptop hardware and software. Provide end-user training where required. Responsible for support and troubleshoot hardware such as desktops, laptops, printers and copiers. Support and troubleshoot software such as Microsoft Office Suite Customer Service
Project and maintain a professional image of BKB Information & Communication Technology during all client interactions - in line with BKB Core Values. Strive to add exceptional value to all customer relationships when directly interacting with internal as well as external customers. Maintain minimum agreed levels of interaction with the various BKB Divisions/ Subsidiaries and Clients. Must be able to engage in problem-solving skills to help identify and solve potential issues in the field. Identify cost saving opportunities when dealing with key suppliers Support the BKB ICT Team
Profile the BKB ICT team with various Divisions/Subsidiaries, external customers and industry specialists. Maintain a high level of professionalism. Maintain and support a positive working environment in the BKB ICT Team. Provide innovative solutions to enhance working procedures/output, and relevance of the BKB Information & Communication Technology Team.

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