Assistant Groups

5 months ago

Cape Town, South Africa Belmond Management Full time

As an Assistant Groups and Events Manager at Mount Nelson, A Belmond Hotel, you will assist in managing the day-to-day functioning of the Groups and Events team and the efficient running of the office. Our venues provide the perfect setting, whether you’re planning a large-scale business event, a showstopping wedding reception or a more intimate cocktail party, our Groups and Events team puts together some incredible events If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

**Primary Responsibilities Include**:

- To supervise the day-to-day functioning of the G&E Coordinators & Administrator and assist with the efficient running of the office.
- To ensure that function sheets are compiled and distributed on a weekly basis and that any changes are recorded on change sheets and distributed to the relevant parties.
- Ensure that regular departmental meetings are held and that all company information is frequently shared throughout the department.
- Assist with ongoing learning & development within the department, ensuring that mandatory training is attended by all employees and all available training opportunities are effectively communicated.
- In the absence of the manager, attend weekly Banqueting forecast meetings to discuss functions in greater detail with relevant parties and to provide answers to any areas of concern.
- In the absence of the manager, attend weekly Groups meetings to ensure sufficient follow up and information shared with Sales team.
- Ensure that appropriate feedback is given to all guest letters and comments, positive and negative, in a timeous manner; These must be communicated to the Executive Sales Manager.
- Conduct in-house site inspections, as and when required, that result in profitable bookings.
- Maintain close working relationships with all other departments in the hotel; keeping them updated and involved in all details of upcoming functions and groups.
- To provide the Sales staff with assistance when required, by meeting with clients and organising inspections of the various banqueting venues available and to supply them with any information that they may request.
- Assist with the forecasting of departmental revenue on a weekly basis.
- To actively participate in cost savings exercises applicable to your working area.
- Assist with following up on Group and Event quotes.
- Hosting of group pre-cons, to be present for group arrivals and departures as required and ensure regular check up with in house groups.
- Qualifying group enquiries in the absence of the Sales Manager or Groups and Events Manager.
- To ensure that all details pertaining to Group or Event functions e.g client files, contract and confirmation letters are accurate, recorded and relevant parties are kept up to date as required.
- Follow up daily on PM's and accounts outstanding.

**Requirements**:
**What You Bring**:

- Diploma or degree from a reputable hotel school - preferred
- Must have a minimum of 3 years Groups/Events/Conferencing/Sales Experience within a luxury environment -preferred and previous management experience
- Strong verbal and written communication skills

**Benefits**

**What We Offer**:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

- Competitive basic salary and benefits
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

**Location**:

- South Africa, Cape Town

Department:

- Sales & Marketing

Employment type:

- Full-time

Experience:

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