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Data Center Operations
2 weeks ago
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion â itâs a place where you can continue to grow, belong, and thrive.
Your career here is about believing in yourself and seizing new opportunities and challenges. Itâs about expanding your skills and expertise in your current role and preparing yourself for future advancements. Thatâs why we encourage you to take every opportunity to further your career within our great global team.
Grow Your Career with NTT DATA
[Job Summary Pending]What you'll be doing
Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
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Key Roles and Responsibilities:Â Â
implementation of processes and procedures in the Data Centre.Â
⢠Plans approach and implementation of Shared Operations strategies to support the Data Centre.Â
⢠Assists with Managing the budget and other financial goals, directing short-term and long-range planningÂ
⢠Incorporate input from business strategies for products and services into operating models relating to the Data Centre.Â
⢠Communicate and cascade the technology focus areas operational objectives to senior managers and department headsÂ
⢠Put plans in place to achieve performance goals, allocate resources and assess / update / improve the processes and policies of the Data Centre.Â
⢠Identify potential risks and recommend mitigation strategies in technology focus area as aligned to overall shared operations approachesÂ
⢠Involved in the Planning and execution of maintenance rotations and Vendor management with relation to uptime of the DCÂ
⢠Assists the Site Manager or in cases directly Manages Health and Safety protocols within the DC and is responsible to make sure all Vendor Safety files are up to date.Â
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PO 2: Operational OptimisationÂ
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⢠Implement operational processes and improvements related to the processes for each section in the Data Centre.Â
⢠Enforce and monitor operating policies to support overall business and company policies and objectives in technology focus areaÂ
⢠Ensure compliance with operating policies and procedures to support the operations work flow and deals with non-compliance in Data Centre.Â
⢠Monitor critical service and efficiency points to support and enhance technology focus area capabilitiesÂ
⢠Measure effectiveness and efficiency of operational processes both internally and externally and finds ways to improve processes in the Data Centre.Â
⢠Monitor that operational activities comply with organisational requirements for quality management, legal stipulations and general duty of careÂ
⢠Recommends changes to the operating model as the business grows and developsÂ
⢠Utilises automated systems to ensure they support current business practices and enhance service delivery.Â
⢠Plans and carries out Operational checks to optimize facilities functionalities not limited but including DCIM, Security systems and systems monitoring.Â
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PO 3: Operations Management and Technology LeadershipÂ
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⢠Research new technologies, trends and advancements in the market to enhance operational capabilitiesÂ
⢠Provide input into and manage the introduction of new technologies defined by the strategy to the business including availability of proper technical tools and IT servicesÂ
⢠Provide technical leadership direction, frameworks and technology roadmaps to meet business strategic relating to:Â
⢠Manages 24x7 operations and maintenance function for the data centre facility.Â
⢠Maintains 24x7 operations of all critical data centre building support systems (HVAC, Electrical, Lab support, etc.)Â
⢠Provides 24x7 up time to on site computer server facility, UPS (Uninterruptible Power Supply) systems and emergency/critical generators.Â
⢠Develops, plans, and implements annual shut down program for preventative maintenance activities.Â
⢠Manages multiple subcontractors supporting the operations and maintenance functions.Â
⢠Conduct risks assessments of the data centre facilities and implementation thereofÂ
PO 4: Client Management and escalationsÂ
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⢠Review delivery of support throughout the Data Centre and manages risks and opportunitiesÂ
⢠Implement and manage the escalations framework including diagnosing service delivery problemsÂ
⢠Initiate and report on actions to maintain or improve levels of serviceÂ
⢠Report on trends in fulfilment, assurance and escalations in the Data Centre and identifies improvement areasÂ
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PO 5: Budget managementÂ
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⢠Where applicable - Implement and manage the operational aspects of the annual budget in the technology focus areaÂ
⢠Assist in budgeting, estimating, planning and objective setting in technology focus areaÂ
⢠Assist with investigation and managing cost control mechanismsÂ
⢠Monitor budget and report on deviationsÂ
⢠Manage costs and adherence to financial guidelines and thus ensure proper control over expenditureÂ
⢠Check orders and manages inventory in technology focus areaÂ
PO 6: Reporting and MetricsÂ
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⢠Based on DCIM tools - Compile metrics reports relating to performance, systems and people in the Data Centre.Â
⢠Identifies risk areas and non-compliance and reports on solutionsÂ
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PO 7: Data Centre and people ManagementÂ
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⢠Where applicable - Design deliverables and targets through analysis of the business operational plans for employees in technology AreaÂ
⢠Resource the technology area with the right talent and skills across all levelsÂ
⢠Provide coaching and feedback to management and peers on how to improve and sustain their performance and foster a culture of development and continuous learningÂ
⢠Assess capability in technology area and maintain a drive of continuous certification and technology relevanceÂ
⢠Lead the area by managing talent related processesÂ
⢠Lead the area in such a manner as to foster innovation and technological excellenceÂ
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Knowledge, Skills, and Attributes:Â
Working with peopleÂ
Relating and NetworkingÂ
Adhering to principles and ValuesÂ
Achieving personal work goals and objectivesÂ
Learning and ResearchingÂ
Working knowledge of GeneratorÂ
Working knowledge of mechanical coolingÂ
Basic NetworkingÂ
Academic Qualifications:Â
Data Centre accreditation Â
Facility Management advantageous Â
Cooling, Electrical, UPS, Generator qualifications advantageousÂ
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Required Experience:Â
3-5 years Data Centre Facilities Operations and/or Data Centre Engineering Â
Operate DCIM, HVAC, UPS, Electrical Wiremans competency, Mechanical and/or Electrical certification Â
Technical knowledge relevant to Data CentreÂ
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Workplace type:
On-site WorkingEqual Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
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