Senior Client Service Manager

4 days ago


Gauteng, South Africa TMF Group Full time
Job title : Senior Client Service Manager - HR & Payroll Job Location : Gauteng, Johannesburg Deadline : November 10, 2024 Quick Recommended Links
  • Jobs by Location
  • Job by industries

Key Responsibilities

  • Act as a main client contact from TMF for global clients
  • Responsible for building and maintaining relationships with key service/functional owners on client accounts and being the main point of contact for the client for day-to-day delivery matters 
  • Understand the client contracts in detail (including the scope and local delivery models) 
  • Accountable for Quality of Delivery (SLA performance)
  • Participate in the handover process from the Implementation and On-boarding team; ensure that the right documentation is in place and up to date when a client is transferred and that all process changes are properly documented to the BAU stage
  • Responsible for managing and overseeing escalations/delivery issues in the countries which should be identified so corrective plans can be agreed upon with the local offices
  • Set up reporting frameworks with the teams which cover monthly billing reports, the monthly service delivery calendar, and change request note tracker, plus KPI performance reports
  • Manage CRN process - identify where changes to scope are required relating to existing service lines and location, then define, price, and negotiate the necessary changes by gaining input from local teams and the relevant client contacts
  • Hold regular business reviews with the client to ensure delivery to their P&L, providing them with regular data on KPI delivery and any other relevant information
  • Hold regular internal business review meetings with local offices to identify performance and any improvements
  • Manage the annual contract review by ensuring the scope of the contract remains relevant in all areas both in terms of scope, volume, and pricing
     

Ideally, you match the following criteria:

  • Bachelor’s degree
  • Experience in the area of HR & Payroll is highly desirable
  • Great English skills - written and oral communication
  • At least 5 years, of experience working in a client-facing environment, with a good track record of delivering services
  • Experience with Project Management principles; able to identify key deliverables/structure key activities into work assignments; plan timing and work, monitor progress; priority setting/adjust appropriately to changing demands
  • At least 4 years of experience managing against a commercial contract – understands the SLAs and SLGs and definitions of scope as applied to pricing
  • Experience managing complex BPO/Professional Services delivery on a regional or global basis
  • Extensive experience growing and managing client relationships
  • Demonstrated results in Service Level Agreements (SLA) metrics and measures
  • Self-organization/time management: can organize and execute tasks within a specific timeframe; can deliver outstanding work to tight deadlines and manage a diverse workload; pays attention to detail and delivers high-quality work products
  • Ability to collaborate and drive change in an international matrix environment across a broad set of cultures and business practices. Flexible and able to thrive in fluid environments, without the need for rigid structure
  • Able to travel internationally when required meeting Clients face to face

  • Human Resources  jobs

  • Client Admin Manager

    3 weeks ago


    Gauteng, South Africa PnS Group Ltd Full time

    The Client Admin Manager will be responsible for managing and overseeing the administrative functions related to client accounts. This individual will play a key role in ensuring the smooth and efficient operation of client services, as well as maintaining strong relationships with clients. Key Responsibilities: - Act as the primary point of contact for...


  • Gauteng, South Africa The South African Revenue Service Full time

    Job title : Deputy Commissioner: Corporate and Enterprise Services Job Location : Gauteng, Pretoria Deadline : November 15, 2024 Quick Recommended Links Jobs by Location Job by industries Job Purpose To develop, enhance and execute, a multi-year communications and marketing strategy to support the delivery of the SARS mandate. To...

  • Client Manager

    4 weeks ago


    Gauteng, South Africa Smollan Full time

    Strategy and Tactical Plan Management Stakeholder Management Profitability, Sustainability and Sales Targets New Business Development Operations Management 5-10 years’ experience in a Retail/Sales/Telco/Financial Services environment Relationship building New business development skills Leadership skills Planning & Coordination Field management Influencing...


  • Gauteng, South Africa Blue Future Full time

    **SENIOR PROJECT MANAGER(CONSTRUCTION) - REPUBLIC OF IRELAND** Our client is a **Construction Company** based in The Republic of Ireland. The Senior Project Manager will be managing a variety of construction and fit-out projects for clients and taking responsibility for the delivery of the project(s) on time, within budget and to satisfaction of the client...

  • Field Services Manager

    4 months ago


    Gauteng, South Africa MCH International Recruitment Full time

    Field Services Manager needed with the ability to work under pressure and interact with clients at various on a management level. You will be responsible for carrying out and managing all the service related functions appropriately, and will be primarily responsible for enhancing the quality of services that are being provided to the customers. You will have...


  • Gauteng, South Africa Caterpillar Full time

    **Career Area**: Finance **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...


  • Gauteng, South Africa Jellyfish Online Marketing Full time

    Job title : Senior Paid Search Manager - Johannesburg Job Location : Gauteng, Johannesburg Deadline : November 02, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description The Senior Paid Search Manager is responsible for leading the strategy and efficient day-to-day management of assigned client accounts,...


  • Gauteng, South Africa IndSAfri Full time

    Job title : Senior Account Manager Business Development Job Location : Gauteng, Johannesburg Deadline : November 15, 2024 Quick Recommended Links Jobs by Location Job by industries Account Manager / Business Development Manager Contract Onsite 8 - 12 years' prior IT industry related business development experience Requirement: we are...

  • Client Administrator

    4 weeks ago


    Gauteng, South Africa PnS Group (Pty) Ltd Full time

    Position Overview: The client administrator in the PnS Group is responsible for managing client relationships, ensuring client satisfaction, and supporting the sales and account management teams in achieving their goals. This role requires strong commu... Qualifications:- Bachelor's degree in business administration, marketing, or a related field- 2+ years...


  • Gauteng, South Africa T Sun Recruitment Full time

    Responding to calls logged by clients - Providing remote/telephonic support - Scheduling site visits within a client’s Service Level Agreement Mean-Time-To-Respond time - Resolving an issue within a client’s Service Level Agreement Mean-Time-To-Repair time - Understanding each client’s Service Level Agreement contract and adhering to the required...


  • Gauteng, South Africa HR Genie Full time

    My client in the mining sector is looking for an IT Commercial Support Services/ Commercial Services Support on a contract basis Work: Onsite Duration: Six months About the Role To ensure the appropriate digital infrastructure, systems, processes, policies and resources are in place and aligned to meet the short- and long-term technology demands of the...


  • Gauteng, South Africa Home Pick INC Full time

    **Key Responsibilities**: Cultivate and sustain robust, long-term relationships with clients, fostering trust and collaboration. Identify opportunities for expanding brand presence on the Amazon platform and in other markets. Identify areas of improvement, potential issues, or opportunities for increased sales. Host weekly, bi-weekly, or monthly calls to...


  • Gauteng, South Africa SurTech Full time

    **Client Support Consultant (Konsise)** Job Title and Overview **Reporting to: Head of Development and Technology** **Management level of role: This is not a management role** **Working environment & travel: Remote role. Your own fibre connection will be required. Exceptionally busy, team-orientated environment. This role could require some travel into...

  • Client Manager

    4 months ago


    Gauteng, South Africa Hi-Tech Recruitment Full time

    **Gauteng**, Gauteng** **R 20 000 - R 30000 Monthly Basic Plus Commission (Travel, Mobile, Commission and incentives, Market related, Negotiable)** Account Manager, Sales Supremo with ISP experience needed to join leader in their field - write your own cheque and be the master of your own destiny **Whats needed**: - **5 years External Sales...

  • Service Manager

    4 months ago


    Gauteng, South Africa ASIE Personnel Full time

    **Service Manager** This role will include being Service Manager for Africa and South Africa, management of the entire service function within the company and overseeing the Service Department. You will also assist with Strategic and budget planning as well as overseeing and directly managing key accounts. The Service Manager will be an integral member of...


  • Gauteng, South Africa ASIE Personnel Full time

    **Senior Network Architect (IX)** Our client a leader in the Telecommunication industry is currently looking for a Senior Network Architect (IX) to be based in Fourways. As part of the Engineering team, plan, design, select technologies & equipment, implement, and make required changes to the group Internet Exchange (IX) network within budget and timelines...


  • Gauteng, South Africa Armstrong Appointments Full time

    **Our client is currently seeking the skills of a Senior Manager Human Rights to be based in Gauteng.** **Main job function** Sustainability is at the core of the company’s business strategy. The company is looking for a results-oriented and collaborative senior manager to lead the company’s strategic efforts to ensure that the company respects,...

  • Senior Sales Manager

    4 months ago


    Gauteng, South Africa FullStop Recruitment Services Full time

    This role will be responsible for all sales activities to develop customer portfolio and capitalize on customer relationships and maximize the potential for growth for the business unit that will be responsible for planning, development, implementation of the unit's commercial strategies and to ensure high levels of customer satisfaction is achieved and will...

  • Executive Manager

    4 months ago


    Gauteng, South Africa Mastech Recruitment Full time

    The Executive Manager for Corporate Services provides strategic leadership in the division and advocate for a high performance culture through leading Human Resource Division, Information Technology, Stakeholder Relations, legal services (outsourced) and Corporate Governance. **Main Performance Areas** Corporate Services Strategy Organisational Culture...

  • Service Manager

    4 months ago


    Gauteng, South Africa GAP Consulting Full time

    Gauteng, Gauteng - Commercial Vehicles - Service Dept - Market Related | Negotiable - Job ref: Com000463/CH - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Truck Service Manager **Minimum Requirements**: - Must have a minimum of 5 years’ recent experience as a Dealership Service Manager - Must be able...