Pretoria Desktop Support Team Lead

1 month ago


Gauteng Pretoria, South Africa Investec Full time
Investec’s job vacancy, Career and Recruitment

Job title : Pretoria Desktop Support Team Lead (ITS) jobs in Gauteng

Job Location : Gauteng, Pretoria

Deadline : April 06, 2024

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Description

We are seeking a dynamic individual to fill the role of Desktop Support Team Leader in the Pretoria region. As the Team Leader, you will be responsible for leading a team of Desktop Support Specialists, overseeing day-to-day operations, and providing technical support with a focus on Audio-Visual (AV) and Video Conferencing (VC) technologies. The ideal candidate should possess strong leadership skills, technical expertise, and the ability to ensure a seamless desktop support experience.

Location:  Pretoria, South Africa

Experience, skill and capability

Team Leadership:

Lead and manage a team of Desktop Support Specialists, fostering a positive and collaborative work environment. Provide guidance, mentorship, and ongoing training to team members. Conduct regular team meetings and performance reviews to ensure team goals are met.

Technical Support:

Oversee the resolution of desktop-related technical issues, with a focus on AV and VC support. Collaborate with the team to troubleshoot and resolve hardware and software problems efficiently. Stay informed about the latest developments in AV and VC technologies to ensure the team’s technical competence.

AV-VC Support:

Manage and support AV and VC equipment, ensuring optimal functionality for meetings and presentations. Collaborate with stakeholders to understand AV-VC requirements and provide solutions that enhance user experiences. Conduct regular maintenance checks and updates on AV-VC systems.

Customer Service:

Ensure the delivery of high-quality customer service to end-users. Handle escalated support issues and ensure timely resolution. Implement and maintain service standards to meet or exceed customer expectations.

Reporting and Documentation:

Generate reports on desktop support activities, including AV-VC support metrics. Maintain accurate documentation of AV-VC configurations, troubleshooting steps, and resolutions. Collaborate with Head Office to provide regular updates on team performance.

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or a related field Proven experience in a leadership role within a desktop support environment Strong technical background with expertise in AV-VC support Excellent communication and interpersonal skills Ability to prioritize and manage multiple tasks in a fast-paced environment Familiarity with ITIL framework is advantageous Technical knowledge with Active Directory, Group Policy, MS Office applications, Windows 10/11 and Mac environments, wireless networking, TCP/IP configurations and comprehensible knowledge of networking functionality, A+, MCDST or MCP certification ITIL certification and experience with the use and management of SCCM tools are advantageous

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*Pretoria Desktop Support Team Lead (ITS) in Pretoria



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