Dynamics 365 CE Technical Engagement Lead

Found in: beBee S ZA - 2 weeks ago

Gauteng Johannesburg, South Africa Altron Bytes Systems Integration Full time
Altron Bytes Systems Integration’s job vacancy, Career and Recruitment

Job title : Dynamics 365 CE Technical Engagement Lead jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : 18-May-24

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Responsibilities:

Lead the support team in diagnosing and resolving issues reported by users promptly. This can include troubleshooting technical problems, investigating data discrepancies, and identifying the root cause of system errors. Oversee minor system customizations and configurations based on user requirements. This might include creating new fields, entities, workflows, or adjusting security settings. Customize D365 CE entities, forms, views, workflows, and business rules to align with business processes. Stay informed about the latest patches, updates, and releases for Dynamics 365. Plan and execute the application of patches and updates, ensuring system stability and security. Monitor the performance of the D365 system, identifying bottlenecks, and taking proactive measures to optimize performance. This might involve analysing system logs, performance metrics, and user feedback. Organize training sessions for end-users to enhance their skills and knowledge of the system. Provide training materials and resources to users for self-help. Gather feedback from users about system functionality and issues they face. Analyse this feedback to identify common problems and propose long-term solutions. Interface with Microsoft or relevant vendors for advanced technical support when issues cannot be resolved internally. Coordinate with vendors for issue escalation and resolution. Integrate D365 CE with other systems and applications, ensuring seamless data flow. Develop custom plugins and workflow activities using C# and .NET to extend the platform’s functionality. Write client-side scripts using JavaScript and create web resources to enhance user experience and interface. Assist in data migration from legacy systems to D365 CE. Design and customize reports using tools like Power BI, SQL Server Reporting Services (SSRS), and FetchXML. Implement and manage security roles, field-level security, and data access permissions. Ensuring the adoption of the architectural and development standards by the implementation team. Leadership of technical resources within the support team.

Requirements:

Must have relevant Microsoft Dynamics certification Must have 5 – 8 years’ experience hands on experience in leading technical teams Must have 5 – 8 years’ experience practical work experience in a Microsoft consulting experience Must have more than 8 years of experience in user support or customer service roles is important.

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