Customer Satisfaction and Quality Manager

Found in: beBee S ZA - 4 weeks ago

Gauteng Johannesburg, South Africa Schneider Electric Full time
Schneider Electric’s job vacancy, Career and Recruitment

Job title : Customer Satisfaction and Quality Manager jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : May 03, 2024

Quick Recommended Links

Jobs by Location Job by industries

Role Overview: 

The Customer Satisfaction and Quality Manager is responsible for providing leadership and management for customer satisfaction and Quality. The person in this role will manage the customer logistic offer, and interact with customers to develop, implement and administer programs regarding continual improvement of processes and customer satisfaction for the customers served by Pomona distribution center and MSEC Assembly Lines.

The person in this role will focus on driving, leading and managing Customer Experience. Ensure highest quality standards are driving services End to End processes. Function as an internal auditor to manage and monitor quality. The major components to this role are the ability to directly interact with internal and external customers at multiple organizational levels, strong understanding of customer experience and quality controls.

Key Responsibilities:

Create a competitive logistic offer providing opportunity to increase sales and market share and increase customer satisfaction through: An outstanding lead time offer Customer capabilities, added value service Differentiated offer per channel, VIP customer Taking into account: Expectations from the segments of customers (customer visits, OES, NSS, Customer Connect) Strategy of the BU MEA commercial logistic offer policy Understand and share with countries the logistic offer environment in the territory: Customers segment needs, market values, competitor offers, local Schneider strategy & position in the market. Manage and negotiate with Sales & Marketing the logistic offer to the distributed markets to create value for the Customer and develop Schneider differentiation. Drive, with Sales, collaborative initiatives with the main distributors to significantly increase growth and profitability by improving the supply chain efficiency.

Be the Voice of the Customer:

Interact regularly with customers to better understand their expectations and concerns. Represent the voice of customer and drive the customer centricity within the entity. Influence the decision process of the entity to always consider the voice of the customers (Schneider Performance System, etc.) Contribute to improving customer satisfaction and achieving quality goals by defining, implementing, and managing action plans.

Quality Excellence:

Run Customer Service and Quality related processes (Issue to Prevention), Claim Management) Drive Quality Excellence in Supply Chain (from Suppliers to Customers: receiving, picking, packing, shipping, transportation, returns, etc.) Drive the relevant quality programs and methods (8D, Lean Six Sigma, SPS, etc.) to ensure continuous improvement. Contribute to the Tailored Supply Chain implementation. Suggest technology or new processes to minimize human error through automation.

Quality System:

Network continuously with CS&Q teams to ensure their entity’s needs are understood and considered. Identify & capitalize on best practices in quality

*Customer Service  jobs in south africa

*Customer Satisfaction and Quality Manager in Johannesburg

  • Customer Success Manager

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Johannesburg, South Africa Solid Systems Full time

    Solid Systems’s job vacancy, Career and Recruitment Job title : Customer Success Manager jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 05, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description As the Customer Success Manager, your role is pivotal in ensuring exceptional service for our clients by...

  • Customer Service Representative

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Johannesburg, South Africa IDEMIA Full time

    IDEMIA’s job vacancy, Career and Recruitment Job title : Customer Service Representative jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 04, 2024 Quick Recommended Links Jobs by Location Job by industries Purpose This role executes the customer contract, works internally and externally to maximize customer satisfaction through...

  • Assistant Director: Quality Assurance REF: QCTO 216

    Found in: beBee S ZA - 4 weeks ago

    Gauteng, Pretoria, South Africa Quality Council for Trades and Occupations Full time

    Quality Council for Trades and Occupations’s job vacancy, Career and Recruitment Job title : Assistant Director: Quality Assurance REF: QCTO 216 jobs in Gauteng Job Location : Gauteng, Pretoria Deadline : March 15, 2024 Quick Recommended Links Jobs by Location Job by industries To conduct accreditation, advocate, monitor and implement the quality...

  • Manager, Customer Success

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Johannesburg, South Africa Mimecast Full time

    Mimecast’s job vacancy, Career and Recruitment Job title : Manager, Customer Success (people management and customer success experience essential) jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 12, 2024 Quick Recommended Links Jobs by Location Job by industries In this role you will be responsible for understanding Mimecast’s...

  • Quality Assurance Analyst

    1 week ago

    Johannesburg, South Africa Select One Full time

    The role will involve assessing the quality of performance of their contact centre staff who deal with existing and potential customers. Duties will include but not be limited to: - Assist in developing, creating and implementing quality processes and procedures for the contact centre and recommend improvements to training materials as needed to improve...

  • Customer Service Agent Export

    7 days ago

    Gauteng, South Africa Smart Worx Group Full time

    **Key duties and responsibilities (including but not limited to)**: - Sound knowledge of industrial kitchen equipment spares. - Asist internal and external customers with correctly Identifying spares, - Process customer transactions accurately and timeously. - Manage all customer questions / feedback requirements regarding Order Status, Backorder Reporting...

  • Customer Service Agent

    Found in: beBee S ZA - 4 weeks ago

    Gauteng, Johannesburg, South Africa BCE Foodservice Equipment Full time

    BCE Foodservice Equipment’s job vacancy, Career and Recruitment Job title : Customer Service Agent -Sale jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 05, 2024 Quick Recommended Links Jobs by Location Job by industries Our Company is currently seeking the skills and expertise of a vibrant and energetic Customer Service Agent,...

  • Customer Service Agent

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Johannesburg, South Africa BCE Foodservice Equipment Full time

    BCE Foodservice Equipment’s job vacancy, Career and Recruitment Job title : Customer Service Agent -Sale jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 05, 2024 Quick Recommended Links Jobs by Location Job by industries Our Company is currently seeking the skills and expertise of a vibrant and energetic Customer Service Agent,...

  • Farm Manager

    2 days ago

    Gauteng, South Africa Farm Manager SA Full time

    **Gauteng Area - Gauteng**: Our client is looking for a Farm Manager to join the team. ***MINIMUM REQUIREMENTS** - Agricultural Diploma/Degree - Minimum 3 years’ experience in agricultural field - Previous experience with cropping (all aspects) and livestock - Computer literate - Must be self-motivated, honest - Must be able to work independently and in a...

  • Warehouse Quality Manager

    7 days ago

    Johannesburg, South Africa Pollock and Associates Full time

    Warehouse & Quality Manager Automotive Johannesburg East, Johannesburg - Gauteng - South Africa We are seeking a Warehouse & Quality Manager to take charge of the company's Parts and Whole Goods warehouses. In this pivotal role, you will orchestrate the seamless flow of products across a diverse range of brands, from receiving and storage to value-added...

  • Customer Experience Officer

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Johannesburg, South Africa Clinix Health Group Ltd Full time

    Clinix Health Group Ltd’s job vacancy, Career and Recruitment Job title : Customer Experience Officer – Johannesburg jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 17, 2024 Quick Recommended Links Jobs by Location Job by industries Job Summary: As Customer Experienced Officer, take responsibility to plan, coordinate and ensure...

  • Quality Systems Manager

    4 days ago

    Gauteng, South Africa NEOC People Full time

    Our client is looking for an individual who will provide leadership in the implementation, maintenance, and improvement of the quality management system, infrastructure, and procedures related to the manufacture, packaging, testing, and release of the company's products, as well as manage the Quality Systems team with full responsibility for the QMS...

  • Quality & Operational Excellence Manager

    1 day ago

    Johannesburg, South Africa Six Sense Full time

    Gauteng, JHB - Eastern Suburbs - Annually Cost To Company (Market related) You will be working as Quality & Operational Excellence Manager and will be the part of Electrification business area for Distribution Solutions division. In this role you will be reporting to Local Division Manager and will be responsible to supporting and implementing actions to...

  • Quality Controller

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Johannesburg, South Africa ACDC Dynamics SA Full time

    ACDC Dynamics SA’s job vacancy, Career and Recruitment Job title : Quality Controller – Panel Workshop (Longmeadow) jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 27, 2024 Quick Recommended Links Jobs by Location Job by industries Description Quality control involves testing units and determining if they are within the...

  • Quality Management Specialist

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Johannesburg, South Africa Reflex Solutions Full time

    Reflex Solutions’s job vacancy, Career and Recruitment Job title : Quality Management Specialist (Johannesburg) jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 15, 2024 Quick Recommended Links Jobs by Location Job by industries Summary The Quality management specialist is responsible for overseeing all activities and tasks needed...

  • Customer Infrastructure Consultant

    Found in: beBee S ZA - 4 weeks ago

    Gauteng, Johannesburg, South Africa RPMGlobal Full time

    RPMGlobal’s job vacancy, Career and Recruitment Job title : Customer Infrastructure Consultant – JHB jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries Key Responsibilities Support software deployments, upgrades, data management and customer technical...

  • Customer Infrastructure Consultant

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Johannesburg, South Africa RPMGlobal Full time

    RPMGlobal’s job vacancy, Career and Recruitment Job title : Customer Infrastructure Consultant – JHB jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries Key Responsibilities Support software deployments, upgrades, data management and customer technical...

  • Senior Manager, Customer Support

    2 days ago

    Johannesburg, South Africa Nintex Full time

    Join us to transform the way people work, everywhere. Our products are the global standard for process intelligence and automation at more than 10,000 organizations across 90 countries. You'll help customers accelerate their digital transformation, bringing them a quicker, easier, better way to work. **About the Role**: The Senior Manager of Customer...

  • Quality Manager

    7 days ago

    Gauteng, South Africa Hi-Tech Recruitment Full time

    **Gauteng**, Gauteng** **R 600 000 - R 750 000 Annually** **Quality Manager** **Make a difference in this well known company!** **Our client, a major manufacturing exporter to Africa and the World requires the services of a Quality Manager with extensive knowledge and experience within a high-volume manufacturing environment and who's ability within a...

  • Customer Service Agent

    2 days ago

    Johannesburg, South Africa Pollock and Associates Full time

    Customer Service Agent Distribution / Transport / Logistics / Supply Chain ~ FMCG / Food & Bev /Agri Johannesburg East, Johannesburg - Gauteng - South Africa Reporting to the National Customer Service Manager you will be required to ensure effective and efficient communication with drivers by issuing special instructions and liaising between drivers and...