Commercial Specialist
4 weeks ago
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- Job by industries
Main Duties & Responsibilities:
Sales & Exports
- Provide quotations as per customer requests in line with customer requirements for export customer base.
- Capture PO's when received and ensure delivery times are met.
- Expedite orders as and when required; ensuring that orders do not excessively exceed promised delivery dates.
- Invoice in a timely manner and ensure that all export documents are available for shipment despatch.
- Ensure efficient transport planning and shipments of products including, in-house, subcontracted, outsourced and non-assembly products.
- Process credit notes as and when required.
- Resolve any export related enquiries.
- Provide customers with adequate feedback and back-order reports when required.
- Assist with VAT submissions on a monthly basis (providing export documentation for shipments that have been despatched and delivered)
- Ensuring that all export related costs are signed off for payment and submitted to the finance department.
- Assist with following up of payments as requested.
Trade Compliance
- Conduct Trade compliance vetting on new customers/ad-hoc suppliers.
- Ensure controls are kept over all Trade compliance policies and procedures.
- Ensure all records are kept for audit purposes.
- Assist with all Trade compliance related queries.
Competences, Skills and Experience:
- 2 years related work experience.
- Extensive experience in a fast-paced customer service setting.
- Experience in a manufacturing environment with a quality brand is desirable.
- Responsible, accountable and ability to work independently under pressure.
- Able to work in a fast-paced environment and under pressure.
- Exceptional verbal and written communication skills.
- Highly proficient level computer skills including Ms. Word, PowerPoint Excel, and Outlook
- Excellent telephone sales personality skills.
- Prominent organization and presentation skills.
- Excellent time management skills.
- Highly energetic and self-starter and self-motivator or competent.
- Decision-making, problem-resolution, and creative thinking skills.
- Able to multi-task the activities with shifting priorities.
- Should be honest, assertive, and systematic.
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