Specialist Customer Experience Journey Architect

Found in: beBee S ZA - 1 month ago


Johannesburg, South Africa SabenzaIT Full time
Are you passionate about crafting unforgettable experiences in the world of sports and entertainment? Join our renowned team as a Specialist Customer Experience Journey Architect and shape the future of fan engagement. In this role, you'll lead the design and implementation of innovative customer journey strategies, leveraging your expertise to enhance satisfaction and loyalty across all touchpoints.  Collaborating closely with marketing, sales, and operations teams, you'll ensure seamless integration of customer experience initiatives to drive growth and revenue. If you thrive in a dynamic environment where creativity meets strategy, seize this opportunity to make a lasting impact with a global leader in sports and entertainment.   Academic Qualifications and Certifications:
  • Industrial Engineering Degree / Information Systems/ Computer Science Statistics an advantage
  • 5-8 years of experience in Business process development, continuous improvement and compliance     
  • Computer skills especially MS Office and Business Process Management tools
  • Strong analytical skills with a demonstrated ability to analyze business processes and workflows
  • Strong business/client engagement skills
 Skills Summary
  • Computer Coding,
  • Customer Centric Solutions,
  • Installation Support,
  • Process Design,
  • Process Improvements,
  • Systems Design,
  • Systems Integration,
  • Technical Designs,
  • Troubleshooting
   Apply now to embark on an exhilarating journey with us.


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