E-commerce Experience Specialist

3 weeks ago

Johannesburg, South Africa Unique Personnel Full time

**Job Number**
- 72256

**Job Type**
- Permanent

**Job Title**
- E-Commerce Experience Specialist

**Computer Skills**
- CRM,Google Analytics,Adobe Analytics

**Industry**
- Consumer Electronics

**City**
- Johannesburg (Incl. Northern Suburbs)

**Province**
- Gauteng

**Purpose**
- Successfully support the OBS team by ensuring OBS order payment & delivery success
- Liaise with OBS dependent BU’s to ensure successful order fulfilment
- Ensure customer satisfaction by analyzing customer journeys and surveying customers
- Manage UG content to ensure maximum satisfaction for OBS customers
- Assist OBS team with analysis and improvement of customer processes and content improvement
- Manage OBS Inventory levels and pricing according to BU requirements

**Key responsibilities for this position include, but are not limited to**:

- Collaborate on developing e-commerce customer experience and operational plan to support business objectives and sales goals across business units
- Collaborate across functions and within OBS to effectively integrate e-commerce into digital ecosystem and activities
- Collaborate with Marketing Specialists to ensure alignment with business unit priorities
- Proactively manage online sales touchpoints including owned and partner sites
- Manage e-commerce inventory levels and pricing as per PM & SH requirements for all products
- Syndicate relevant e-commerce data for retail partners
- Analyse data and performance of e-commerce customer experience to draw performance insights, identify gaps and suggest improvements
- Online customer journey mapping and orchestration & improvement

**Manage online customer experience optimising for sales and customer sentiment, including**:

- Process & journey mapping
- Surveying a subset of customers to understand satisfaction levels
- Manage all CRM / direct communication deployment, measurement and reporting
- Implement CRM campaigns to engage, retain, upsell and recruit prospects
- Database management of Personal Identifiable Information (PII)
- Increase data collection across all touchpoints
- Ensure data is clean and managed in compliance with local legislation and global policy
- E-Commerce Experience Specialist
- Implementation of global CRM tools to utilize, manage and optimise CRM data for marketing campaigns
- Segment data into audiences and enhance and refresh data constantly
- Proactively optimise all activities towards KPIs
- Liaise and manage vendors effectively to ensure efficient operation
- Develop best practice standards based on industry accepted customer experience metrics

**Operational responsibilities**:

- Understanding of an online customer’s journey from Order placement to fulfilment and beyond
- Analytical skills to quickly assess rifts in experience
- Uploading plans, CE’s, PO’s, invoices, vouchers, process payment once proof of work received
- Develop briefs for BU’s to improve customer experience within departments**Inherent Requirements**

**Required Qualifications and Experience**:

- Relevant qualification or experience in Data Analytics/Process management.
- 5+ years’ experience in Customer Service
- Experience in online customer journey mapping and orchestration
- Experience in a direct marketing and e-commerce
- Understanding of the retail e-commerce space & customer journey
- Experience using various CRM tools
- CMS knowledge
- Proficiency in Google Analytics, Adobe Analytics, and Audience Manager preferred.
- Market analysis and trends

**Required Competencies**:

- Content and asset management, campaign analytics / insights reporting, ROI analysis
- Strong process management skills
- Solid customer communications skills
- Strong presentation and writing skills
- Results oriented and self-motivated
- Strategic thinker
- Attention to detail
- Ability to work well under pressure and within tight deadlines
- Ability to multi-task on a number of various tasks at hand
- Assertive and output based

**What Qualification**

**Minimum Qualification**
- Diploma

**Status**
- Available

  • E-commerce Manager

    6 days ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 71888 **Job Type** - Permanent **Job Title** - E-Commerce Manager **Computer Skills** - Ms Office **Industry** - Consumer Electronics **City** - Johannesburg (Incl. Northern Suburbs) **Province** - Gauteng **Purpose** - Successfully support the establishment of e-commerce project for company and grow online sales capability through a...

  • E-commerce & Direct Marketing (CRM) Specialist

    24 hours ago

    Johannesburg North, South Africa Paradigm Recruitment Full time

    E-Commerce & Direct Marketing (CRM) Specialist - JHB North This position is NOT remote **Requirements**: Relevant Degree / Diploma in Marketing/Data Analytics. 7+ years’ experience Experience in online customer journey mapping and orchestration Experience in a direct marketing and e-commerce Understanding of the retail e-commerce space Experience using...

  • E-commerce Manager

    4 days ago

    Johannesburg, South Africa Virago Recruitment Full time

    Successfully support the establishment of E-Commerce projectand grow online sales capability through a new E-Commerce channel. Effectively support cross-functional project to launch new E-Commerce channel. Manage and optimise all online sales channels, including owned and partner platforms. Connect E-Commerce to existing digital ecosystem and optimise for...

  • Digital E-Commerce Specialist

    6 days ago

    Johannesburg, South Africa LMP RECRUIT Full time

    Relevant Diploma plus 5 to 10 years working experience within E-Commerce environment Skills needed Graphic design / Platform Management / Digital Marketing / Data Analysis User Experience / Conversion Rate / Product Management / Payment Gateway Customer Relationship Management / Mobile Commerce / Content Management Communication and Collaboration skills ...

  • Digital E-Commerce Specialist

    5 days ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Relevant Diploma plus 5 to 10 years working experience within E-Commerce environmentSkills neededGraphic design / Platform Management / Digital Marketing / Data AnalysisUser Experience / Conversion Rate / Product Management / Payment GatewayCustomer Relationship Management / Mobile Commerce / Content ManagementCommunication and Collaboration...

  • Digital E-Commerce Specialist

    7 days ago

    Johannesburg, South Africa LMP RECRUIT Full time

    Relevant Diploma plus 5 to 10 years working experience within E-Commerce environmentSkills neededGraphic design / Platform Management / Digital Marketing / Data AnalysisUser Experience / Conversion Rate / Product Management / Payment GatewayCustomer Relationship Management / Mobile Commerce / Content ManagementCommunication and Collaboration...

  • E-commerce Sales Manager

    5 days ago

    Johannesburg, South Africa Jabu Full time

    **E-commerce Sales Manager** JABU is a B2B e-commerce app, offering tech-enabled, route-to-market distribution of FMCG products to spaza shops in Southern Africa. With operations in 9 cities in Namibia, South Africa and Zambia, Jabu is transforming the township economy through the movement of goods and capital in its trail-blazing ecommerce & fintech...

  • Head of E-commerce

    3 days ago

    Johannesburg, South Africa Recruitment Matters (Pty) Ltd Full time

    **Responsibilities**: - Plan and provision the operational, promotional, and marketing functions within the eCommerce business. - Create, develop, and coordinate an online marketing plan to drive the overall net sales objective, brand site database and site traffic increases. - Develop and track key performance indicators (KPIs) and objectives in...

  • E-commerce & Direct Marketing (CRM) Specialist

    4 days ago

    Johannesburg, South Africa Virago Recruitment Full time

    Successfully support the establishment of E-Commerce projectand grow online sales capability through a new E-Commerce channel Effectively support cross-functional project to launch new E-Commerce channel Manage and optimise all online sales channels, including owned and partner platforms Connect E-Commerce to existing digital ecosystem and optimise for...

  • Head Of E-Commerce

    4 weeks ago

    Johannesburg, South Africa Recruitment Matters Full time

    Our client seeks a dynamic and consumer-focused Head of e-Commerce with a proven track record in growing omnichannel brands. The ideal candidate should possess robust sales and marketing expertise, thrive in a hands-on, fast-paced environment, and demonstrate success in high engagement consumer experience brands. Reporting directly to the Marketing...

  • E-commerce Assistant

    1 week ago

    Johannesburg, South Africa L'Oréal Full time

    Job: E-Commerce Assistant  Reports to: E-Commerce Manager: SSA Contributes to strategy to grow total E-Com Sell Out & Sell in. Assists manager in managing E-Com P&L & Delivering Budget. Helps drive content optimization across divisions and countries. KEY JOB ACCOUNTABILITIES: Executes E-Commerce strategy built by Ecommerce Manager SSA...

  • Junior E-commerce Administrator

    4 days ago

    Johannesburg, South Africa COSMETOLOGY Full time

    **Responsibilities**: - Uploading new products to the website, including product descriptions, images, prices, and other relevant information - Verifying product data to ensure that it is accurate and up-to-date - Ensuring the website is functioning properly, updating software and plugins, and troubleshooting any technical issues - Managing the inventory of...

  • Head Of E-Commerce

    2 weeks ago

    Johannesburg, South Africa HR Genie Full time

    Our client seeks a dynamic and consumer-focused Head of e-Commerce with a proven track record in growing omnichannel brands. The ideal candidate should possess robust sales and marketing expertise, thrive in a hands-on, fast-paced environment, and demonstrate success in high engagement consumer experience brands. Reporting directly to the Marketing...

  • Head Of E-Commerce

    4 weeks ago

    Johannesburg, South Africa HR Genie Full time

    Our client seeks a dynamic and consumer-focused Head of e-Commerce with a proven track record in growing omnichannel brands. The ideal candidate should possess robust sales and marketing expertise, thrive in a hands-on, fast-paced environment, and demonstrate success in high engagement consumer experience brands. Reporting directly to the Marketing...

  • E-commerce Channel Manager

    5 days ago

    Johannesburg, South Africa L'Oreal Full time

    **DESCRIPTION**: The role of the E-Commerce channel manager is to build, manage and develop long-term E-Commerce relationships in order to achieve the targeted sales revenue by increasing the brand’s online presence. To oversee the brand’s online sales and development of an excellent user experience and customer journey on the web. **KEY JOB...

  • Web Development

    4 weeks ago

    Gauteng, Johannesburg, South Africa AVI Limited Full time

    AVI Limited’s job vacancy, Career and Recruitment Job title : Web Development & E-Commerce Lead jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 15, 2024 Quick Recommended Links Jobs by Location Job by industries Job Specification: Key Performance Areas: Sotware Development Solution Architecture and Design Technical...

  • Head Of E-Commerce

    3 weeks ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Our client seeks a dynamic and consumer-focused Head of e-Commerce with a proven track record in growing omnichannel brands. The ideal candidate should possess robust sales and marketing expertise, thrive in a hands-on, fast-paced environment, and demonstrate success in high engagement consumer experience brands. Reporting directly to the Marketing...

  • Junior E-commerce Marketer

    4 days ago

    Johannesburg, South Africa JorDan Human Resources Full time

    2023-04-12 - 2023-05-02 - Permanent - JHB007336 - Sales and Marketing- Gauteng, JHB - Northern Suburbs - Monthly Cost To Company (Market related)- Junior E-Commerce Marketer with e-commerce store management, marketing, paid media etc. required for a reputable company based in Jhb North - Relevant qualification Responsible for all marketing and online...

  • e-Commerce Key Account manager

    3 weeks ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    A growing business in the distribution and marketing sector is looking for an e-Commerce Key Account Manage to run with all aspects of e-Commerce for their business in the Modderfontein area. Experience & Requirements:Completed B-degree a MUSTMin 3-5yrs hands-on e-Commerce experienceMust have experience managing a teamWell versed on the Takealot online...

  • e-Commerce Key Account manager

    3 weeks ago

    Johannesburg, South Africa Prism Placements Full time

    A growing business in the distribution and marketing sector is looking for an e-Commerce Key Account Manage to run with all aspects of e-Commerce for their business in the Modderfontein area. Experience & Requirements:Completed B-degree a MUSTMin 3-5yrs hands-on e-Commerce experienceMust have experience managing a teamWell versed on the Takealot online...