Customer Support Agent
Found in: beBee S ZA - 3 weeks ago
Job title : Customer Support Agent – Capetown(SA) jobs in Western Cape
Job Location : Western Cape, Cape Town
Deadline : April 06, 2024
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The main responsibilities of the Customer Support Agent are as follows:
Handling mainly inbound contacts, addressing inquiries and guiding applicants through the visa application process ; Promptly respond to inquiries from both standard and platinum customers via chats, emails, and phone calls, providing tailored recommendations and accurate information. Identify upselling opportunities to promote additional services, enhancing the customer journey and driving business growth. Manage customer accounts, updating information as necessary to facilitate a seamless application process. Address and resolve inquiries related to visa requirements, eligibility and application status. Guide applicants through the visa application process, explaining required documents, fees and processing times.REQUIRED SKILLS
The skills required for this position are:
Meticulous attention to detail and be accurate in your work ; Ability to adapt to changing visa requirements and procedures ; Proficient computer skills and the ability to work with document management systems and databases ; Able to work effectively in a fast-paced environment ; Great at dealing with challenging customer interactions with professionalism.DIPLOMAS AND EXPERIENCE
Matric in customer service related field ; Tertiary qualifications is an added advantage ; Previous customer service experience or in a call centre position.PERSONAL SKILLS
Active listening and strong communication skills, Problem solving abilities Commitment to customer service Engagement in team work*Customer Service jobs in south africa
*Customer Support Agent – Capetown(SA) in Cape Town
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