Global Head of Network and Voice

Found in: beBee S ZA - 4 weeks ago


Western Cape Cape Town, South Africa Collinson Full time
Collinson’s job vacancy, Career and Recruitment

Job title : Global Head of Network and Voice jobs in Western Cape

Job Location : Western Cape, Cape Town

Deadline : March 29, 2024

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Purpose of the role:

The role of the Global Head of Network and Voice is to lead team of network and voice technical professionals across the globe, delivering a global internal network with accountability for all WAN, LAN, with infrastructure to our internal clients and end users, and providing voice technology platforms to our internal and external clients. Delivering on our strategy of network simplification removal of MPLS technologies, the role will drive the completion of this programme and ensure compliant operation and implement and ensuring operational excellence.

Roles and responsibilities:

 Delivery of global operations network services and voice platforms, servicing all Collinson offices and customer contact centre voice platforms  Lead transformation of our global network and voice platforms  Ownership of SLA management, operational reporting and service reviews to senior internal and external stakeholders  Accountability for the security and resiliency of our global network  Work with key internal customers to create and deliver internal product roadmaps utilising and driving the most out of existing technologies, highlighting and providing future  Provide operational monitoring, KPI and incident management of our internal and customers Infrastructure  Lead guidance and direction in implementing next generation monitoring and alerting tools to deliver improved operational efficiencies, response times and automation  Implement resiliency measures to improve our global network  Provide management of third party support providers

Skills and requirements:

 Extensive experience of network design, strategy and delivery  15+ years working managing network and voice operations  Experience of managing large global teams and third party managed service providers  Experience with client engagements, contractual, commercial and process and service design work, including good understanding of client and project financial management.  Strong transformational experience, with a bias to service improvement, digital acceleration, process re-design and optimisation and cost savings.  Network architecture  Build/design operational experience of meraki, aruba, cisco networking, juniper, fortigate as a minimum  Ability to show initiative and to work independently  Ability to thrive in a fast moving and changing environment  AWS Connect, Avaya, Freshdesk, MS Teams telephony  Proactive management style.  Experience in network and organisation design

*ICT jobs in south africa

*Global Head of Network and Voice in Cape Town



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