Bookings Clerk M/F

Found in: beBee S ZA - 4 weeks ago

Gauteng, South Africa CFAO Full time
CFAO’s job vacancy, Career and Recruitment

Job title : Bookings Clerk M/F – Kempton Park jobs in Gauteng

Job Location : Gauteng,

Deadline : March 28, 2024

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Purpose of position:

To assist in the daily duties in respect of administration, general office work and customer liaison.

Minimum Requirements:

Grade 12 qualification/ equivalent. At least one year clerical experience, preferably in the motor industry. Computer literacy. Clean criminal record Good verbal and written communication skills in English. Technical qualification advantageous

Core Job Functions:

Collect all pre – service / repair booking information:

Answer all calls relating to service inquiries/bookings promptly and professionally Identify existing customer details on system Identify outstanding campaigns and service Ensure accurate understanding of customer’s needs by asking appropriate probing and diagnostic questions Offer the customer booking options hourly all day (i.e. Formula 1 booking, conventional booking, staggered drop off etc.) View dealer booking system for capacity Create service booking and accurately confirm all customer information

Arrange all service / repair bookings:

Create service booking and accurately confirm all customer information Organize a pre-diagnostic test drive with Foreman/Controller or Service Manager if required Identify and flag repeat repairs and manage the process Ensure customer details are updated; if necessary Reschedule no show customers Confirm customer’s preferred contact method regarding progress on vehicle Book all teleservice clients Ensure all online bookings are attended to hourly  Prepare job cards for the next day  Inform clients of outstanding campaigns, update systems,  get parts ordered and book vehicles Control driver system

*Administrative / Management jobs in south africa

*Bookings Clerk M/F – Kempton Park in

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