workforce services

Location: Remote, with occasional on-site presence as required Engagement: Contract / Consulting ( Potential for Permanent) Term: Initial 6 months, full-time preferred, with potential extension The Opportunity Virtource is seeking an exceptional Platform Programme Manager / Product & Service Delivery Model Lead to lead the next phase of a global...

Boardroom Appointments is looking for an experienced Senior Service Delivery Manager in Johannesburg, South Africa to support global application management and strategic workforce operations. The role involves managing operational workflows, involving SLA adherence, stakeholder engagement, and contractor coordination.Ideal candidates will have minimum 8...

Key Responsibilities - Lead short- and long-term forecasting, capacity planning and workforce modelling. - Develop staffing plans aligned with business demand, growth and service level requirements. - Oversee scheduling, shrinkage management, skill-based requirements and schedule optimisation. - Lead real-time and intraday workforce management,...

Overview Business Segment: Personal & Private Banking To be the Subject Matter Expert (SME) for Branch, Private and Business Client scheduling and be accountable for the execution of provincial workforce tactical and operational plans. The role oversees end-to-end workforce management (forecasting, scheduling, monitoring and reporting) to ensure service...

Our client in the facilities management, cleaning and security industry is looking for a Workforce Management Agent - DurbanPurpose of the RoleThe Workforce Management Agent is responsible for providing effective workforce administration and operational support by coordinating workforce planning, maintaining accurate employee and operational records,...

Workforce Compliance, Data & SystemsA global workforce solutions business providing employer-of-record, payroll, contract management and compliance services is looking for a Global Workforce Analyst to take ownership of the tools and rules that keep its international workforce compliant.This is a hands-on, data- and systems-focused position. You will...

Workforce Compliance, Data & Systems A global workforce solutions business providing employer-of-record, payroll, contract management and compliance services is looking for a Global Workforce Analyst to take ownership of the tools and rules that keep its international workforce compliant. This is a hands-on, data- and systems-focused position. You will...

About the job Workforce Planning Analyst A leading CX provider, unrivalled in developing and training its people to be the best they can be. This investment in people ensures longest staff retention possible enabling them to best serve client's customer service needs. Reporting to the Workforce Manager, you will play a crucial role in analyzing and...

Workforce Management AgentJob DetailsDivision: Excellerate Services Industry: Integrated Facilities Management (Soft Services) Business Unit: Performance Centre Minimum Experience: 5 Years Job Functional Area: Workforce Management Job DescriptionWho we areExcellerate Services is an integrated facilities (soft services) provider with a presence across...

About the job Workforce Planning Analyst A leading CX provider, unrivalled in developing and training its people to be the best they can be. This investment in people ensures longest staff retention possible enabling them to best serve client's customer service needs. Reporting to the Workforce Manager, you will play a crucial role in analyzing and...

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator...

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core...

Basic Functions Monitors the queue real-time and analyzing data across different measures such as service levels or staffing interval requirements to implement Rules of engagement. Generates schedules accordingly to meet the business requirements enabling superior customer service Adjusts the schedules accordingly based on the actual scenarios and...

Position: Manager - WFM Location: South Africa Employment type: Permanent Job type: Full time As an experienced Manager - WFM in this newly created role, you will apply your deep expertise in business intelligence and advanced analytical skills to identify opportunities to leverage data and drive business value. Main Responsibilities Supervising other...

IntroductionWho we are Excellerate Services is an integrated facilities (soft services) provider with a presence across Africa, the Middle East and the UK. Our core purpose is to add measurable value to our clients. We do this by creating environments where people can thrive. This means that their properties are secure, staff and visitors are safe, buildings...

Key ResponsibilitiesLead short- and long-term forecasting, capacity planning and workforce modelling.Develop staffing plans aligned with business demand, growth and service level requirements.Oversee scheduling, shrinkage management, skill-based requirements and schedule optimisation.Lead real-time and intraday workforce management, responding quickly to...

Workforce Compliance, Data & SystemsA global workforce solutions business providing employer-of-record, payroll, contract management and compliance services is looking for a Global Workforce Analyst to take ownership of the tools and rules that keep its international workforce compliant.This is a hands-on, data- and systems-focused position. You will...

A leading CX provider, unrivalled in developing and training its people to be the best they can be. This investment in people ensures longest staff retention possible enabling them to best serve client's customer service needs. This leaders main function will be to manage a team of Planning Analysts. Reporting to the Head of Planning, this extremely...

Workforce Engagement SpecialistXyla Community ServicesWoodstock, Cape TownPermanent | Full-TimeR17,100 per month + R1900 Night Shift AllowanceUnlock your potential:Are you passionate about providing outstanding customer support? Do you thrive in a fast-paced, team-oriented environment?We’re offering an exciting opportunity to join our Workforce...

Manager-Workforce Management-WFM EXL, Cape Town, Western Cape, South Africa Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency. Seniority level Mid-Senior level Employment type Full-time Job function Project Management and Information Technology Industries:...