workforce management expert

Key Responsibilities: - Oversee forecasting and capacity planning. - Lead and develop a high-performing WFM team. - Manage staffing, scheduling, and real-time operations. - Monitor service levels and drive client satisfaction. - Provide workforce insights and strategic recommendations. Minimum Requirements: - Matric / Grade 12. - Minimum 5 years Workforce...

Key Responsibilities: Oversee forecasting and capacity planning. Lead and develop a high-performing WFM team. Manage staffing, scheduling, and real-time operations. Monitor service levels and drive client satisfaction. Provide workforce insights and strategic recommendations. Minimum Requirements: Matric / Grade 12. Minimum 5 years’ Workforce Management...

Our client in the BPO sector is urgently looking for Workforce Manager:RequirementsCandidate must possess at least a Bachelor’s/College Degree4 years minimum experience in Workforce ManagementDialer experience for outbound campaigns a mustExcellent skills in forecasting, scheduling and real-time time management a mustStrong organizational skills to ensure...

Key Responsibilities - Lead short- and long-term forecasting, capacity planning and workforce modelling. - Develop staffing plans aligned with business demand, growth and service level requirements. - Oversee scheduling, shrinkage management, skill-based requirements and schedule optimisation. - Lead real-time and intraday workforce management,...

Hiring: Workforce Optimisation ManagerLocation: Cape TownType: Full-TimeModel: In-officeExperience Required: Minimum 8 years in management rolesIn this pivotal role, you will:Drive workforce efficiency through data-driven insights and continuous improvement initiativesLead cross-functional teams to deliver on service excellence and productivity...

Manager-Workforce Management-WFMEXL, Cape Town, Western Cape, South AfricaResponsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionProject Management and Information TechnologyIndustries: Business...

Career Opportunity: Workforce Planning Manager Location: Cape TownIndustry: InsuranceSalary: Highly Competitive Market-Related CTC PackageStart Date: ASAP Are you a strategic leader with high commercial acumen and proven experience in workforce management and resource forecasting for high-volume, customer-facing operations? Our client, a global leader in the...

About the Role About the Role Our client is a rapidly expanding technology firm with a global footprint, pioneering innovative solutions in the digital space. We are looking for a visionary Director of Remote Workforce Management to establish and lead our fully remote operational framework. Based remotely, this executive role will be responsible for...

Manager Workforce Management Location: EXL Cape Town, Western Cape, South Africa Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency. Seniority Level Mid-Senior level Employment Type Full-time Job Function Project Management and Information Technology Business...

Manager Workforce Management Location: EXL Cape Town, Western Cape, South Africa Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency. Seniority Level Mid-Senior level Employment Type Full-time Job Function Project Management and Information Technology Business...

Key ResponsibilitiesTranslate forecasts, contact volumes, arrival patterns and Average Handle Time trends into effective workforce plans.Develop daily, weekly, fortnightly and monthly schedules and rosters.Ensure staffing levels are aligned with forecasted demand and operational requirements.Balance business needs with employee availability and...

Salt Digital Recruitment is seeking a Workforce Optimisation Manager in Cape Town. This in-office role requires a minimum of 8 years in management, focusing on data-driven workforce efficiency and continuous improvement initiatives.You will lead cross-functional teams and partner with senior leadership to align strategies with business objectives, driving...

Jobgether in South Africa is seeking a Manager Controlling & Planning to oversee workforce planning and operational performance across multiple customer service projects. You will ensure staffing is aligned with demand across phone, chat, and email channels.This fully remote opportunity offers international projects, real-time monitoring, and a chance to...

Jobgether in South Africa is seeking a Manager Controlling & Planning to oversee workforce planning and operational performance across multiple customer service projects. You will ensure staffing is aligned with demand across phone, chat, and email channels. This fully remote opportunity offers international projects, real-time monitoring, and a chance to...

Jobgether in South Africa is seeking a Manager Controlling & Planning to oversee workforce planning and operational performance across multiple customer service projects. You will ensure staffing is aligned with demand across phone, chat, and email channels.This fully remote opportunity offers international projects, real-time monitoring, and a chance to...

Jobgether in South Africa is seeking a Manager Controlling & Planning to oversee workforce planning and operational performance across multiple customer service projects. You will ensure staffing is aligned with demand across phone, chat, and email channels.This fully remote opportunity offers international projects, real-time monitoring, and a chance to...

Jobgether in South Africa is seeking a Manager Controlling & Planning to oversee workforce planning and operational performance across multiple customer service projects. You will ensure staffing is aligned with demand across phone, chat, and email channels.This fully remote opportunity offers international projects, real-time monitoring, and a chance to...

Jobgether in South Africa is seeking a Manager Controlling & Planning to oversee workforce planning and operational performance across multiple customer service projects. You will ensure staffing is aligned with demand across phone, chat, and email channels.This fully remote opportunity offers international projects, real-time monitoring, and a chance to...

Jobgether in South Africa is seeking a Manager Controlling & Planning to oversee workforce planning and operational performance across multiple customer service projects. You will ensure staffing is aligned with demand across phone, chat, and email channels.This fully remote opportunity offers international projects, real-time monitoring, and a chance to...

Jobgether in South Africa is seeking a Manager Controlling & Planning to oversee workforce planning and operational performance across multiple customer service projects. You will ensure staffing is aligned with demand across phone, chat, and email channels.This fully remote opportunity offers international projects, real-time monitoring, and a chance to...