workforce management

Key Responsibilities: - Oversee forecasting and capacity planning. - Lead and develop a high-performing WFM team. - Manage staffing, scheduling, and real-time operations. - Monitor service levels and drive client satisfaction. - Provide workforce insights and strategic recommendations. Minimum Requirements: - Matric / Grade 12. - Minimum 5 years Workforce...

Key Responsibilities: Oversee forecasting and capacity planning. Lead and develop a high-performing WFM team. Manage staffing, scheduling, and real-time operations. Monitor service levels and drive client satisfaction. Provide workforce insights and strategic recommendations. Minimum Requirements: Matric / Grade 12. Minimum 5 years’ Workforce Management...

Our client in the BPO sector is urgently looking for Workforce Manager:RequirementsCandidate must possess at least a Bachelor’s/College Degree4 years minimum experience in Workforce ManagementDialer experience for outbound campaigns a mustExcellent skills in forecasting, scheduling and real-time time management a mustStrong organizational skills to ensure...

Key Responsibilities - Lead short- and long-term forecasting, capacity planning and workforce modelling. - Develop staffing plans aligned with business demand, growth and service level requirements. - Oversee scheduling, shrinkage management, skill-based requirements and schedule optimisation. - Lead real-time and intraday workforce management,...

Manager-Workforce Management-WFMEXL, Cape Town, Western Cape, South AfricaResponsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionProject Management and Information TechnologyIndustries: Business...

About the Role About the Role Our client is a rapidly expanding technology firm with a global footprint, pioneering innovative solutions in the digital space. We are looking for a visionary Director of Remote Workforce Management to establish and lead our fully remote operational framework. Based remotely, this executive role will be responsible for...

Manager Workforce Management Location: EXL Cape Town, Western Cape, South Africa Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency. Seniority Level Mid-Senior level Employment Type Full-time Job Function Project Management and Information Technology...

Manager Workforce Management Location: EXL Cape Town, Western Cape, South Africa Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency. Seniority Level Mid-Senior level Employment Type Full-time Job Function Project Management and Information Technology Business...

Key ResponsibilitiesTranslate forecasts, contact volumes, arrival patterns and Average Handle Time trends into effective workforce plans.Develop daily, weekly, fortnightly and monthly schedules and rosters.Ensure staffing levels are aligned with forecasted demand and operational requirements.Balance business needs with employee availability and...

Hiring: Workforce Optimisation ManagerLocation: Cape TownType: Full-TimeModel: In-officeExperience Required: Minimum 8 years in management rolesIn this pivotal role, you will:Drive workforce efficiency through data-driven insights and continuous improvement initiativesLead cross-functional teams to deliver on service excellence and productivity...

We are seeking a highly motivated and experienced WFM (Workforce Management) Assistant Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing the day-to-day operations of the Workforce Management team. Strong leadership, in-depth knowledge of workforce management processes, and the ability to drive operational...

Career Opportunity: Workforce Planning Manager Location: Cape TownIndustry: InsuranceSalary: Highly Competitive Market-Related CTC PackageStart Date: ASAP Are you a strategic leader with high commercial acumen and proven experience in workforce management and resource forecasting for high-volume, customer-facing operations? Our client, a global leader in the...

Salt Digital Recruitment is seeking a Workforce Optimisation Manager in Cape Town. This in-office role requires a minimum of 8 years in management, focusing on data-driven workforce efficiency and continuous improvement initiatives. You will lead cross-functional teams and partner with senior leadership to align strategies with business objectives, driving...

Isilumko Staffing is assisting a client in the BPO sector to recruit a Workforce Manager. The candidate should hold a Bachelor’s/College Degree and have at least 4 years in Workforce Management, with dialer experience for outbound campaigns.The role demands expertise in forecasting, scheduling and real-time time management, strong organizational and...

Innovazi Consulting (Pty) Ltd in Cape Town is seeking a seasoned Workforce Management lead to oversee forecasting, capacity planning, and real-time operations. You will lead a high-performing WFM team, drive service levels, and provide strategic workforce insights and recommendations to clients to optimise their contact-centre performance.The role requires...

EQPLUS TECHNOLOGIES PTY LTD is seeking a Senior Project Manager in Cape Town with a hybrid work setup. You will oversee planning, implementation and tracking of technology projects, focusing on SuccessFactors and Workforce Management solutions to deliver on time and within scope.The ideal candidate has 5+ years of IT project management experience, a relevant...

A leading recruitment agency is seeking a strategic Workforce Planning Manager to manage resource forecasting for customer-facing operations in Cape Town. The successful candidate will utilize advanced data analysis and predictive modeling to ensure operational efficiency and high customer satisfaction. Candidates should have extensive experience in...

Jobgether in South Africa is seeking a Manager Controlling & Planning to oversee workforce planning and operational performance across multiple customer service projects. You will ensure staffing is aligned with demand across phone, chat, and email channels. This fully remote opportunity offers international projects, real-time monitoring, and a chance to...

Jobgether in South Africa is seeking a Manager Controlling & Planning to oversee workforce planning and operational performance across multiple customer service projects. You will ensure staffing is aligned with demand across phone, chat, and email channels.This fully remote opportunity offers international projects, real-time monitoring, and a chance to...

Jobgether in South Africa is seeking a Manager Controlling & Planning to oversee workforce planning and operational performance across multiple customer service projects. You will ensure staffing is aligned with demand across phone, chat, and email channels.This fully remote opportunity offers international projects, real-time monitoring, and a chance to...