workforce development assistance

Manager Workforce Management Location: EXL Cape Town, Western Cape, South Africa Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency. Seniority Level Mid-Senior level Employment Type Full-time Job Function Project Management and Information Technology...

Manager Workforce Management Location: EXL Cape Town, Western Cape, South Africa Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency. Seniority Level Mid-Senior level Employment Type Full-time Job Function Project Management and Information Technology Business...

Key ResponsibilitiesTranslate forecasts, contact volumes, arrival patterns and Average Handle Time trends into effective workforce plans.Develop daily, weekly, fortnightly and monthly schedules and rosters.Ensure staffing levels are aligned with forecasted demand and operational requirements.Balance business needs with employee availability and...

We are seeking a highly motivated and experienced WFM (Workforce Management) Assistant Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing the day-to-day operations of the Workforce Management team. Strong leadership, in-depth knowledge of workforce management processes, and the ability to drive operational...

Key Responsibilities - Lead short- and long-term forecasting, capacity planning and workforce modelling. - Develop staffing plans aligned with business demand, growth and service level requirements. - Oversee scheduling, shrinkage management, skill-based requirements and schedule optimisation. - Lead real-time and intraday workforce management,...

Key Responsibilities: - Oversee forecasting and capacity planning. - Lead and develop a high-performing WFM team. - Manage staffing, scheduling, and real-time operations. - Monitor service levels and drive client satisfaction. - Provide workforce insights and strategic recommendations. Minimum Requirements: - Matric / Grade 12. - Minimum 5 years Workforce...

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator...

Key Responsibilities: Oversee forecasting and capacity planning. Lead and develop a high-performing WFM team. Manage staffing, scheduling, and real-time operations. Monitor service levels and drive client satisfaction. Provide workforce insights and strategic recommendations. Minimum Requirements: Matric / Grade 12. Minimum 5 years’ Workforce Management...

Trending Responsibilities Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to...

Trending Responsibilities Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to...

Trending Responsibilities Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to...

Workforce Compliance, Data & SystemsA global workforce solutions business providing employer-of-record, payroll, contract management and compliance services is looking for a Global Workforce Analyst to take ownership of the tools and rules that keep its international workforce compliant.This is a hands-on, data- and systems-focused position. You will...

About the RoleOur client, a vibrant non-profit organization committed to fostering positive youth development in Vereeniging, Gauteng , is seeking an energetic and organized Program Assistant. This role is designed to support the implementation of various youth-focused initiatives, including mentorship programs, skills workshops, and recreational activities....

About the Role Our client, a forward-thinking company focused on sustainable development projects, is looking for a motivated Administrative Assistant to support their project development team. This fully remote position allows you to contribute from anywhere within South Africa, offering unparalleled flexibility. You will play a key role in organizing...

Job Title Systems Developer and Operations Assistant (Pretoria) Key Responsibilities System Development & Maintenance: Develop, maintain, and optimize internal business systems. Ensure system security, efficiency, and scalability. Database Management: Manage and maintain SQL databases, including data integrity and security. Set up and optimize relational...

Workforce Compliance, Data & SystemsA global workforce solutions business providing employer-of-record, payroll, contract management and compliance services is looking for a Global Workforce Analyst to take ownership of the tools and rules that keep its international workforce compliant.This is a hands-on, data- and systems-focused position. You will...

Company DescriptionWNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator...

Trending Responsibilities Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to...

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth...

About the Role Our client, a forward-thinking company focused on sustainable development projects, is looking for a motivated Administrative Assistant to support their project development team. This fully remote position allows you to contribute from anywhere within South Africa, offering unparalleled flexibility. You will play a key role in organizing...